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Elements of Operations Management
1. Planning
This is the setting of appropriate courses of action to achieve the systems objectives.
2. Organising
This is the assembling of the resources (people, materials, money and equipment) required to execute the planned actions.
3. Controlling
This is the measurement of actual performance against the plans, and initiating appropriate corrective measures, as required.
what is scheduling of operation
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Fitzgerald Model - Performance Measures The Fitzgerald model is a performance measurement system specifically for service industry. Fitzgerald (1991) describes a feedback/feed
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