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QUESTION 1
For the successful implementation of Total Quality Management (TQM) in any business setting, the latter must concentrate on the components, elements and principles of TQM
In the light of the above statement briefly describe the following-
(i) Four components of TQM
(ii) Any five elements of TQM
(iii) Any six principles of TQM
QUESTION 2
Growing competition has compelled organisations to seek and adopt Quality approaches to remain competitive and one of the widely used approaches is Benchmarking
(a) How do you define benchmarking and explain clearly the benchmarking process?
(b) Briefly elaborate the limits and benefits of benchmarking
fact finding techniques on hotel management
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QUESTION 1 E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points QUESTION
ALA Rules (2nd definitive edition): American Library Association. ALA cataloging rules for author and title entries. - 2nd ed. / Clara Beetle, editor. - Chicago: American Libr
Question 1 Define communication. Explain function and purpose of communication Question 2 Write down the advantages and disadvantages of oral communication Question 3 Wh
Advantages and Limitations: Experimental approach represents the most powerful method for testing hypothesis of the cause and effect relationship between variable. Becau
Releasing Work: Documents whose physical and technical processing have been completed are released for use at prescribed intervals, like once a week, once a fortnight, or on
1.Critically analyze Mr. Vincent’s reasoning. 2. If you were the professor and you knew what was going through Vincent’s mind, what would you say to Vincent
Sewing: Before sewing, the pages of a books must be pressed firmly, to expel air and also to crease the folds of the sheets. Books are to be trimmed before sewing. There are
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