QUESTION 1

For the successful implementation of Total Quality Management (TQM) in any business setting, the latter must concentrate on the components, elements and principles of TQM

In the light of the above statement briefly describe the following-

(i) Four components of TQM

(ii) Any five elements of TQM

(iii) Any six principles of TQM

QUESTION 2

Growing competition has compelled organisations to seek and adopt Quality approaches to remain competitive and one of the widely used approaches is Benchmarking

(a) How do you define benchmarking and explain clearly the benchmarking process?

(b) Briefly elaborate the limits and benefits of benchmarking