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QUESTION
(a) Explain, using examples, the Prevention, Appraisal and Failure (PAF) model for measuring quality costs and briefly assess its potential for use in a service organisation of your choice
(b) Growing competition has compelled organisations to seek and adopt Quality approaches to remain competitive and one of the widely used approaches is Benchmarking
Briefly elaborate the different types of benchmarking and discuss the obstacles to successful benchmarking
QUESTION a) Outline four major benefits of ERP implementation. b) 'An ERP integrates the organization as one functional unit'. Briefly explain the meaning of this statement.
QUESTION 1 Max Weber systematized the organization model of Bureaucracy (a) List and describe briefly the distinguishing features of bureaucracy (b) Critically analyse th
OBJECTIVES Library catalogue is an important tool in a library and cataloguing is one of the most important activities of a library. In this Unit, you are introduced to a few
QUESTION E Deming, P Crosby and J Juran ( the 3 Quality Gurus ) have greatly contributed to the field of Total Quality Management . You are required to compare and contrast the
Question 1 What is change management? Explain the importance of change management Question 2 Define Organisational Life Cycle. List and explain the stages in organizational L
DOCUMENTATION AND INFORMATION CENTRES AND DATABASES: Traditionally, libraries have been collecting various kinds of publications and holding them in readiness for use by scho
Attaching Covers: Regardless of the sewing method used, the sewn book must be "knocked up" to be square at head and spine. By hammering along the back edges, the expansion re
Question 1 What are special events? Give example. What is meant by vision statement? What are the components of a good vision statement? Question 2 Every bidding doc
Information Analysis: Centres An Information Analysis Centre (IAC) has been defined as an organization which indexes, abstracts, translates, reviews, synthesizes, and evaluate
Quota Sampling: It is a form of non-probability sampling in which the researcher utilises some knowledge about the population to build some represkntativeness into t
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