Elaborate the different types of benchmarking, Other Management

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QUESTION

(a) Explain, using examples, the Prevention, Appraisal and Failure (PAF) model for measuring quality costs and briefly assess its potential for use in a service organisation of your choice

(b) Growing competition has compelled organisations to seek and adopt Quality approaches to remain competitive and one of the widely used approaches is Benchmarking

Briefly elaborate the different types of benchmarking and discuss the obstacles to successful benchmarking

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