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QUESTION
(a) Explain, using examples, the Prevention, Appraisal and Failure (PAF) model for measuring quality costs and briefly assess its potential for use in a service organisation of your choice
(b) Growing competition has compelled organisations to seek and adopt Quality approaches to remain competitive and one of the widely used approaches is Benchmarking
Briefly elaborate the different types of benchmarking and discuss the obstacles to successful benchmarking
Question 1: (a). Outline the major elements which make up the i) Macro (External) environment. ii) Micro (Internal) environment. (b). Discuss five methods that can be use
Conditions for adopting direct contracting We should adopt direct contracting when: Extension of existing contracts for works or supply of goods is justifiable on econo
Referral Services Referral services are to be distinguished from reference service, discussed earlier. Referral services do not provide the user with the documents or informa
QUESTION 1 (a) What are the four (4) Ps of the Marketing Mix? (b) Give brief description of each of the above in relation to the internet. (c) Describe how the Internet h
Developing a Project Management Culture Moving the organisation to embrace a "project management culture" takes time and patience. The initial step an organisation can take is
Q uality management plan The quality management plan is to give guidance on how the quality can be checked on the project through the design reviews, the documentation, and th
Question 1 Discuss the features of international business environment. Why is it necessary to closely analyse the international environment? Question 2 What is the role
Question 1 Explain the importance of Organisational development to managers. Describe the characteristics of Organisational Development Question 2 What is meant by Organisati
Problem QC is often performed by a team of professionals who use specific techniques. These techniques do vary depending on the intended measurement. Without QC techniques, a c
Preperation of a Library Programme of library building in library management A written building programme (or proposal) is must for any library. It is a basic statement about
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