Efficient communication-ocr’s examination blunders, Business Management

efficient communication (unlike the OCR's examination blunders) is fundamental to an organisation such as the OCR exam board because it helps to:

Keeps schools (the customers) up to date with organisational change and curriculum developments
Minimises mistakes and errors (such as the one in the case study), thereby improving efficiency and productivity in the organisation
Guide workers in the accurate direction in order to accomplish organisational objectives
Enhance or Preserve OCR's reputation and organisational image
Encourage organisational efficiency in order for the OCR to compete with its rivals
Helps to get better working relationships (or prevents potential conflict) since misunderstandings are likely to be minimised
Prevents parents and schools losing confidence in the organisation, thereby preventing them from switching to competitor examination boards such as the AQA or IBO
Gain feedback in order for the organisation to repeatedly improve
Enhance the management of communications, especially since OCR deals with clients from around the world.

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