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Drawbacks to having call centres overseas
- Culture and language problems
- Animosity to overseas call centres (resulting in loss of customers)
- need for extensive re-training that is expensive and time consuming
- Time differences (can result in health problems in call centre work force who need to work unsocial hours to target key markets)
- Technology (does the infrastructure exist to service high tech equipment?)
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Task 1: Methodologies are 'regarded as a recommended series of steps and procedures to be followed in the course of developing an information system' and were introduced to im
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E-brokerage. An e-brokerage is an investment house that permits you to buy and sell stocks and get investment information from its Web site.
I need help coming with an idea for BSCE final project, which is solvable in about a semester
Suppose there are 2 copies of resource A, 3 copies of resource B, and 3 copies of resource C. Suppose further that process 1 holds one unit of resources B and C and is waiting for
Define miss penalty? The extra time required to bring the desired information into the cache is known as miss penalty.
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