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Drawbacks to having call centres overseas
- Culture and language problems
- Animosity to overseas call centres (resulting in loss of customers)
- need for extensive re-training that is expensive and time consuming
- Time differences (can result in health problems in call centre work force who need to work unsocial hours to target key markets)
- Technology (does the infrastructure exist to service high tech equipment?)
What are the Advantages of Interviewing - Opportunity to motivate interviewee to give open and free answers to analyst's questions - allows analyst to probe for more f
List the typical functions of operating systems. Classical functions of operating system are given as: (1) Process management: A process is a program throughout execution.
Q. Write a menu driven program to perform addition and subtraction in base 5. Check that entered numbers are in base 5 or not else error message should be displayed.
Multiple valued logics: Multiple valued logics, where altered types of truth value such as "unknown" are may be allowed. These have some of the particular advantages of fuzzy
External interface is interface between I/O interface and peripheral devices. Interface can be characterised into 2 main categories: (a) parallel interface and (b) serial interface
Format functions can be used to format lot of the expressions such as money, time, date, percentages and numbers. These functions are much easier to use in VBA. User defined date,
What are the Input devices Various devices are available for data input on graphics workstations. Most systems have a keyboard and one or more additional devices specially desi
Q. Write short note on Interfacing Keyboard, giving block diagram. Why do we need to introduce circuitry called Keyboard Status Word Generator?
Explain what is DTMF signalling. Dual Tone Multi Frequency (DTMF) was initially introduced in 1963 with 10 buttons into Western Electric 1500 -type telephones. Dual Tone Multi
A student counted up the number of statements implemented in a program developed for sorting n integers and came up with a recurrence of the form: T(n) = a * n + b + 2T(n/2), an
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