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Drawbacks to having call centres overseas
- Culture and language problems
- Animosity to overseas call centres (resulting in loss of customers)
- need for extensive re-training that is expensive and time consuming
- Time differences (can result in health problems in call centre work force who need to work unsocial hours to target key markets)
- Technology (does the infrastructure exist to service high tech equipment?)
what is an input?
State about the Data Glove Data glove is used to grasp a "virtual" object. The glove is constructed with a series of sensors that detect hand and finger motions. Electromagnet
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We might model such a scenario using three types of object: one for Customers, one for BankAccounts and another for Transactions. In terms of data required, for Customers assume we
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