Question 1:

(i) Distinguish between industrial relations and employee relations.

(ii) State the environmental factors that affect employee relations.

(iii) Give five reasons why people join trade Unions and how the reasons mentioned can be tackled to manage without unions.

Question 2:

(i) Explain the concept of Employee Grievance.

(ii) Explain four causes of Employee Discontent giving examples.

(iii) Elaborate the effects of Employee Discontent on:
(a) Production
(b) Employees
(c) Managers