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Question 1:
(a) Describe briefly the services/operations included in the Rooms Division Management of a first class hospitality establishment.
(b) Discuss the key concepts that a unit manager would apply to manage service quality at his unit
Question 2:
(a) Discuss the importance of culture in hospitality management.
(b) Discuss the necessity to have a management and corporate culture within the tourism and hospitality industry.
Question 3:
(a) What are the elements determining a tourism product?
(b) Which sectors and services of the hospitality industry are closely related to the sectors and services of the tourism industry?
Question 4:
Describe the following concepts: (i) Managerial environment (ii) Total Quality Management
Conditions for adopting force account List of the situation where you can utilise force account is mentioned below: Works are small or in remote locations where mobilis
identify and explain s categories of quality and their uses in a company
PLANNING AND ORGANISATION: The major items of work are classification and cataloguing. They are of a highly technical nature and accuracy is the very essence of all technical
PURPOSE OF SAMPLING: When the population is too large and spread oyer a vast area, sampling needs to be done for the economy of time, energy and cost. But it is also
Card Services Eminent librarians like Charles Jewett, Albert Blor, Henry Stevens, F. Max Mueller, W.C.Lane, Melvil Dewey and several others advocated centralised cataloguing
QUESTION 1 Policy implementation is the most critical stage of the policy process. Critically analyse some of the main constraints that hinder the implementation of public poli
You are a manager in the investment industry, whose role is to provide investment portfolio advice and managementto a client, who is your investorprincipal. You should identify t
Objectives of INFLIBNET The main objectives INFLIENET are as under: To evolve a national network of libraries and information centres in the country and to improve info
Visual Aids These are the tools for gaining and sustaining audience attention when presenting oral representation. Visual aids provide concrete support for your ideas and keep
Jewetts Rules - British museum cataloguing rules: Jewett, Charles Coffin. Smithsonian report on the construction of catalogues of libraries and their publication by means of s
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