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Question 1:
(a) Describe briefly the services/operations included in the Rooms Division Management of a first class hospitality establishment.
(b) Discuss the key concepts that a unit manager would apply to manage service quality at his unit
Question 2:
(a) Discuss the importance of culture in hospitality management.
(b) Discuss the necessity to have a management and corporate culture within the tourism and hospitality industry.
Question 3:
(a) What are the elements determining a tourism product?
(b) Which sectors and services of the hospitality industry are closely related to the sectors and services of the tourism industry?
Question 4:
Describe the following concepts: (i) Managerial environment (ii) Total Quality Management
M odel which supports EPM Enterprise project management is an optimistic trait of the organisation that changes the way business is conducted through projects. A replica of an
H i story of quality management Earlier limited products were made by skilled craftsmen who inspected and took pride in their work before selling it to their customer. Crafts
Staff Activity Area of library building -library management Main activities carried out by the professional staff of the library are: Acquisition, Technical Processing (catalo
Institutional Membership: Institutional membership is another potential resource in collecting documents. The library may enlist itself as member of learned societies and inst
Steps for force account Now that we are aware of the requirements for force account contracting, let us understand the steps involved in force account contracting: 1. Est
What are the characteristics of centralised purchasing?
Steps of Organisational Change Organisational change is characterised by a set of actions that may cause a strategic shift in its functioning or a change in processes, tasks an
Loss of Books - STOCK VERIFICATION Loss of Books Loss of books is inevitable in open access libraries wherein the users have the freedom to browse through books, though a
Verbal communication The verbal communication is split in three sections as under: Grammar: Informal speech often uses abbreviations, contractions and colloquialisms
Question 1: (a) Operations management is an integral part of an organisation. Show how operations management can contribute to the success of an organisation. (b) Differen
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