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Question 1:
(a) Describe briefly the services/operations included in the Rooms Division Management of a first class hospitality establishment.
(b) Discuss the key concepts that a unit manager would apply to manage service quality at his unit
Question 2:
(a) Discuss the importance of culture in hospitality management.
(b) Discuss the necessity to have a management and corporate culture within the tourism and hospitality industry.
Question 3:
(a) What are the elements determining a tourism product?
(b) Which sectors and services of the hospitality industry are closely related to the sectors and services of the tourism industry?
Question 4:
Describe the following concepts: (i) Managerial environment (ii) Total Quality Management
Basic Materials Handling Principles 1. Lest Handling is Best Handling: it is best to keep the handling cost of the minimum because handling does not add value to
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AA Code of 1908: Cataloging rules: author and title entries / compiled by Committees of the Library Association and the American Library Association. - English edition. - Lond
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Surveys and Censuses There are also organisations which have been set up specifically to gather statistical information through censuses and surveys. This may be considered a
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Shifting and Reshifting Books: In order to take away the monotony of appearance of shelf arrangement and to introduced an element of novelty, books have to be reshuffled to
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