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Question 1:
(i) Why is it necessary for the rooms division staff to communicate effectively within the department, with other departments of the hotel and with the public? Support your answer with relevant examples from the industry.
(ii) Explain how and why, over the past decade, the accommodation industry has had to diversify its products and services.
(iii) Why is room sales revenue usually the highest in the hotel and why are such revenues often considered as a cross subsidy for other departments?
Question 2:
Discuss the functions of the Executive Housekeeper and explain why it is important for him/her to ensure a proper distribution of the workload?
QUESTION 1 (a) Compare and contrast the quality culture in a traditional and a TQM organization (b) What do you understand by the PDCA cycle? QUESTION 2 (a) Discuss
Question 1 Suppose you are the CEO of MS Bank Corporation. Your bank is facing interest rate risk which has affected its operation significantly. Explain the factors that influenc
Oral Presentation It provides to spoken, rather than written communication where information is expressed to a group. The spoken word is frequently augmented by visual aids suc
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Halo Ef fect Halo effects refer to drawing a general impression of an individual based on a single characteristic. For example, if a person is well-dressed, you might s
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