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Question 1:
(i) Why is it necessary for the rooms division staff to communicate effectively within the department, with other departments of the hotel and with the public? Support your answer with relevant examples from the industry.
(ii) Explain how and why, over the past decade, the accommodation industry has had to diversify its products and services.
(iii) Why is room sales revenue usually the highest in the hotel and why are such revenues often considered as a cross subsidy for other departments?
Question 2:
Discuss the functions of the Executive Housekeeper and explain why it is important for him/her to ensure a proper distribution of the workload?
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Question 1: Over the past years, the accommodation industry in general has had to move away from a captive market, diversify its range of products and services in order
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Special Furniture Items-library furniture-library management Besides the above mentioned library furniture, a few other items worth considering are: Book trolley, whi
Question 1: What are the important steps a hotel could take in order to meet the environmental concerns of the country and the requirements of sustainability? Question 2:
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