Discuss the features of billing and customer care, Business Management

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Question 1 Discuss the features of Billing and Customer Care

Question 2 What are the most important performance measures of call center?

Question 3 Discuss in brief the following terms

AMA
EMR
CIBER

Question 4 Discuss in brief the Refinement of Call centre

Question 5 What are the challenges faced during in delivering true e-CRM

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