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QUESTION 1
(a) Compare and contrast the quality culture in a traditional and a TQM organization
(b) What do you understand by the PDCA cycle?
QUESTION 2
(a) Discuss the characteristics of an effective leader
(b) E. Deming was against the use of performance appraisal. Discuss the arguments put forward by E. Deming to support his proposition
QUESTION 3
(a) Write short notes on the dimensions you would use to assess and evaluate a product
(b) What are the role and function of a Quality Council in an organization?
Question 1: (a) The accident rate of two companies of similar size and producing identical product is found to differ. Explain possible reasons for this difference. (b) Th
scientists use what to find answers to problems
Types of Reference work: a) The conservative approach is based on the fact that the users should be instructed on how to use books and libraries rather than on delivery of inf
QUESTION 1 Explain Intra-individual conflict with appropriate examples. QUESTION 2 Persons seeking compliance use certain tactics designed to tip the balance in their f
EVOLUTION OF CATALOGUE : The custodial responsibility assumed by the libraries of the early stages obligated on them the functions of acquisition and conservation entailing al
A d v antages of an EPM System Let us now see some of the advantages of EPM are: One of the key rewards of converting to an EPM system is that projects have superior
Union Catalogue A library catalogue, we know, is a list of all or some of the holdings of a library. If two or more libraries make out such a list we call it a Union Catalogu
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Q uality improvement It is a systematic approach to make the process of work more effective, efficient and appropriate by removing rework, unwanted work, loss and frustra
Groupthink This is a condition where group pressures for conformity prevent the group from critically evaluating alternative viewpoints. The classic example of groupthink, the
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