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QUESTION 1
(a) Compare and contrast the quality culture in a traditional and a TQM organization
(b) What do you understand by the PDCA cycle?
QUESTION 2
(a) Discuss the characteristics of an effective leader
(b) E. Deming was against the use of performance appraisal. Discuss the arguments put forward by E. Deming to support his proposition
QUESTION 3
(a) Write short notes on the dimensions you would use to assess and evaluate a product
(b) What are the role and function of a Quality Council in an organization?
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The Nature of Knowledge It is indeed quite difficult to identify useful knowledge among the pool of knowledge in an organisation. Knowledge is a critical asset that needs
Question 1: (a). Outline the major elements which make up the i) Macro (External) environment. ii) Micro (Internal) environment. (b). Discuss five methods that can be use
Question 1: Describe the main responsibilities of a hotel manager. Support your answer with local examples. Question 2: Define Expectations in your own words and discu
Demerits of dictionary catalogue: The alphabetical arrangement of entries in one sequence is at once the strength and weakness of a dictionary catalogue. The subject entries g
A large unit manufacturing electrical goods which has been known for its liberal personnel policies and fringe benefits is facing the problem of low productivity and high absenteei
who are those involve in denominators for desire
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Question 1: The Public Sector is undergoing a major transformation. What according to you, are the imperatives that are driving the change process ? Question 2: What
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