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Question 1 Discuss the stages of CRM implementation
Question 2 Discuss CRM vendors in brief
Question 3 The aim of BPR is to redesign and change the existing practices or process to achieve dramatic improvement in the banks. Describe the steps involved in BPR and its relation with IT
Question 4 Explain merchandise banking
Question 5 Explain the evolution and transformation of technology in banks
Question 6 Imagine a situation where your cheque is stolen. What are the immediate measures that you would take to save the money which you are going to lose?
Question A) Write short notes on the Quality planning an element of Quality management Question B) What are the steps to the Fade QI model? Question C) Quality costs are
BINDING PROCESSES The, binding of books is both a craft and an art although the artistic aspect has receded to the background in modem binding, except for some special catego
ALPHAETICO - CLASSED CATALOGUE: The alphabetico-classed catalogue may be considered as a combination or mixture of the best points associated with dictionary and classified ca
Drawbacks There are certain drawbacks and disadvantages also in centralization of processing. 1) Some libraries may not be able to afford the operational costs involved.
T he change owner The change owner is the person assigned to essentially arrange and then make the approved changes to the system. The change owner is consulted about the foll
List out the secondary sources of information while pursuing market research
QUESTION E Deming, P Crosby and J Juran ( the 3 Quality Gurus ) have greatly contributed to the field of Total Quality Management . You are required to compare and contrast the
Computer-based Materials: Computer-based materials are a recent development but have become very important to modern libraries of all types, specifically computerised bibliog
ALPHABETICAL CATALOGUES : Readers are more at home with a catalogue arranged alphabetically, as such catalogues are arranged as in a dictionary. Alphabetical catalogues can be
‘Property management is more about managing an asset than managing a building: discuss with reference to the role of a commercial property manager.’ Prepare an essay or discussion
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