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Question:
"Resistance to change is not only a predictable part of change, it is perhaps the most difficult phase to deal with. People resist change for good reasons, even though we would rather they didn't"
(a) Differentiate between overt and covert resistance to change.
(b) Why do people give resistance to change at times in organisations?
(c) How to cope with resistance to change?
(d) At times, people do accept change, and even welcome it. Why?
Question 1: What are the important steps a hotel could take in order to meet the environmental concerns of the country and the requirements of sustainability? Question 2:
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