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Question :
(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.
Explain using examples, the different types of performance objectives in a particular industry of your choice.
(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.
Sequence the jobs shown below by using the Gantt chart. Assume that the move time between machines in one hour. Sequence the jobs in priority order 1,2,3,4. Job Work Center/Machine
Feedback - Advantages of Statistical Process Control SPC is a clear example of negative-feedback system control, providing management with timely information on the state of
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The ability to rapidly and inexpensively switch production from one product to another enables which of the following
#quwhat is operations process design?what are the factors that effect a process design?estion..
A machine shop has two machines, M1 and M2. Four jobs A, B, C, and D need to be processed through machines M1 first and M2 second. Job A will take one hour on machine M1 and three
Christian runs a small chocolate shop. He manages his chocolate raw material using a periodic review system. Daily demand has a mean of 100 pounds and standard deviation of 10 poun
Describe the employers responsibility, giving at least three examples. Be sure to use a credible academic/professional source and include the link in your summary.
Simple regression analysis is a tool that characterize relationships between a _______________ and _____________________. regression partner, simple partner dependant variab
Which section of the project charter signed by sponsor, project manager and core team members typically describes decision authority and the expected commitment for each of these k
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