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Question :
(a) According to Slack et al. (2001), in any organisation the factors that define customer requirements are referred to as competitive factors which are influenced by the operations function at the performance objectives.
Explain using examples, the different types of performance objectives in a particular industry of your choice.
(b) The results from a survey on service quality in a bank indicated that many customers are dissatisfied with the service that they currently receive. Using the perception-expectation gap model of quality, identify possible causes of dissatisfaction with the service provided by the bank, and suggest operational changes to deal with each of the causes identified to close the gaps.
To determine the standard working time for a special job, following observation data is collected: Observation 1 2 3 4 5 6 7 8 Time (in second) 17 18 15 14 13 15 16 13 a) If the pe
explain the monte carlo simulation
Why does the Baltzan text draw a distinction between e-business and e-commerce? • The Baltzan text lists four challenges for Web-based e-business (pp. 103 - 104). See i
Maximum Product Exposure - Facility Layout In layout of retail stores, basic purchases and check-out stations are often positioned remote from the shop entrance, obliging the
1. What 'span of process' choices do you think have been made by the Graduate School of Business? Answer: Most core administrative processes are carried out by GSB staff; some,
Scheduling In Mass Continuous Scheduling In Mass Continuous and Project Type Production System The scheduling aspects mentioned so far have been concerned with job shop
Explain the three fundamental principles of statistical thinking. Use an example from either your personal life or a work process to illustrate
Superior expertise about how technologies work does not guarantee superior judgment about how they should be used, regulated, or governed. As technology becomes more sophisticated,
Dilution In the previous problem, what would the ROE on the investment have to be if we wanted the price after the offering to be $73 per share (assume the PE ratio still remains c
Describe for Bill what an Enterprise Resource Planning (ERP) solution would look like for his UMUC Pizza business and how his business could benefit from implementing an ERP soluti
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