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1. Explain the link between productivity and quality?
2. Who do van Biema and Greenwald (1997) and Drucker (1991) suggest are responsible for the slow growth in service sector productivity?
3. What is the difference between performance and productivity measurement?
Develop a forecast for years 2 through 12 using exponential smoothing with ? = .4 and a forecast for year 1 of 6. Plot your new forecast on a graph with the actual data and the nai
A manager receives a forecast for next year. Demand is projected to be 580 units for the first half of the year and 930 units for the second half. The monthly holding cost is $2 pe
Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle wa
1. Using Porter's Five Industry Forces, map the soft drink industry. 2. What are the risks and opportunities of the strategies followed by Pepsi? Of Coca Cola? 3. How would you res
Now, please answer the question regarding operations management. How would you describe the elements of Finagle a Bagels operating system?
Union Express has 60 tons of cargo that need to be shipped from Boston to Dallas. The shipping capacity on each of the routes Union Express planes fly each night is shown in the fo
Determine upper and lower control limits for mean and range charts.
In light of today's high standard of living, why do you think that employee theft is such a widespread problem in industry?
Why is Direct Line so successful and how has operations supported the business growth? 2. How do (if at all) the products offered by Direct Line differ from its competitors? 3. Ana
Why do firms engage in FDI when alternatives such as exporting and licensing are available? How do location-specific advantages influence organisational decisions on FDI?
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