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1. Explain the link between productivity and quality?
2. Who do van Biema and Greenwald (1997) and Drucker (1991) suggest are responsible for the slow growth in service sector productivity?
3. What is the difference between performance and productivity measurement?
Discuss the various views of ethics (e.g. justice view, moral rights, etc.) and why they are important in business.
Explain barriers to successful communication. Barriers to Successful Communication: A barrier to successful communication does not allow the transmission of correct and full
You are the Vice-President for International Development of a small U.S. pharmaceutical company (located in Emeryville, California) which specializes in the development of new medi
Discuss the differences between utilization and efficiency as measures of system performance. Which (if any) is the most useful measure for an operations manager? Why?
Why are unions exploring new collaboration solutions in the face of economic/work adversity?
Which of the following is not a characteristic that distinguishes services from goods? Service jobs are unskilled A service is intangible Services are perishable Services are heter
what factors have contributed to the importance of international markets on operations management
Korner Hardware manager Emerson Jones is interested in determining how many nativity scenes to order for the 12-day holiday season. Past experience indicates that demand for these
State how production standards place managements and unions at odds against each other. Why do some unions prefer the right to strike in this matter while others prefer arbitration
How can marketers use the VALS information to serve consumers better? Name five types of products or services for which the VALS information would be particularly useful. Explain.
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