Question 1:

Performance Management is

"a strategic and integrated approach to delivering sustained success to organisations by improving performance of the people who work in them and by developing the capabilities of teams and individual contributors."

Armstrong & Baron

(a) Elaborate on the definition given above.

(b) Clearly describe the importance of the following two steps in the performance management process.

i. Joint goal setting
ii. Performance Review

Question 2:

Sound employee relations has remained a challenge for HR practitioners. Elaborate on the importance of sound employee relations in an organsiation and highlight the advantages an organisation can derive from such sound relations.