Developing a service strategy - operations strategy, Operation Management

Assignment Help:

Developing a Service Strategy - Operations Strategy

The figure below gives an outline of the three steps of developing an operations strategy based on the Platts-Gregory approach. 

Step 1 

The market position is assessed in terms of opportunities and threats faced by the organisation in its competitive market(s). It involves identifying the factors which are required by the market and compared to the level of achieved operations performance. The procedure compares 'profiles' of market requirements and actual operational performance. 

Step 2 

The capabilities and practices of the operation are assessed in order to establish how they contribute to factors required by the market determined in step 1. 

Step 3 

concerns the consideration of alternatives and development of new operations strategies in order to close the gaps identified in steps 1 and 2.


Related Discussions:- Developing a service strategy - operations strategy

What is global warming, Global warming is a topic that has been on the news...

Global warming is a topic that has been on the news. In your own words, do you believe that there really is an environmental crisis or do you believe that there is "hype" to create

Major concerns confronting thomas regarding the management, Analyze the thr...

Analyze the three primary concerns confronting Thomas regarding the management of this project. Suggest a method of addressing each of the three concerns

Larger quantity purchases, A vendor's gives discounts to entice larger quan...

A vendor's gives discounts to entice larger quantity purchases.  The price breaks are as follows: Order Size    Discount    Unit Price     0 - 40              0%           $30 50

Types of manufacturing system & layout, Types of Manufacturing System & Lay...

Types of Manufacturing System & Layout A layout essentially refers to the arranging and grouping of machines which are meant to produce goods. Grouping is done on different li

Merits and demerits of using prepared sales presentation, 1-) Identify a fe...

1-) Identify a feature, an advantage, and a benefit for each of the following products: a camera, a backpack, fat-free ice cream, lawn care service. 2-) What are the advantages

Explain different leadership theories, Leaders and Their Leadership Styles ...

Leaders and Their Leadership Styles This week you learned about a number of different leadership theories. Choose two of today's leaders listed below and research on their leade

Explain google''s customer value proposition, Describe Google's customer va...

Describe Google's customer value proposition and profit formula linked to its business model. What strategies has Google relied upon to build competitive advantage in the industry?

Present a crisis management consulting report, Scenario You have been ...

Scenario You have been recently appointed as a crisis manager for a large shared centre located in New York. The main reason for you to be present as a manager is a very high

Breadth of supplier base - many or few suppliers, Breadth of Supplier Base ...

Breadth of Supplier Base - Many or Few Suppliers The traditional approach to supplier selection is to prepare a tender document and request a quotation from a range of suitabl

Productivity of the organisation, Productivity of the Organisation Pro...

Productivity of the Organisation Productivity of the organisation is normally an operations problem - the operations function is usually the area of the company with the large

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd