Determine the order winning criteria for organisation, Operation Management

Assignment Help:

1. What are the order winning criteria for this organisation? Where does the company sit in Schmenner's Service-Process matrix and can you detect the adoption of the principles underpinning the Service-Value Chain? 

Answer: Initially the company was a local point-to-point Texas based operation competing against bus and train operators. Most journeys were under one hour, flight schedules were adhered to, costs were pared to a minimum and service levels were reduced to ensuring organisation and safety. No meals or drinks were offered on the aircraft. Aircraft turnaround times were the best in the business giving a seat occupancy rate higher than competitors. The order winning criteria would have been cost or value for money, reliability of timetable, and accessibility.  In Schmenner's matrix, Southwest is a service factory. 

Herb Keller's approach to people and taking care of 'his' people should be clearly detected from the text in the extensive web pages presented.


Related Discussions:- Determine the order winning criteria for organisation

Explain what forecast is the most accurate, Data collected on the monthly d...

Data collected on the monthly demand for lawn mower at Azaka Gaarden Supply are shown in the following table Period Demand for lawn mower January 10 February 12 March 18 April 16 M

Explain what you believe is a terrific idea for a video game, To develop wh...

To develop what you believe is a terrific idea for a video game, you lease 50,000 square feet in an office building from Commercial Property, LLC, under a written five-year lease.

Non-registered investment assets, They have set up two TFSAs for long-term ...

They have set up two TFSAs for long-term savings. One has a balance of $10,123 ($10,000 contributions, $123 in interest income for one year ). These funds are currently earn

Define the areas for environmental responsibility, Define the areas for env...

Define the areas for environmental responsibility. Bennett and James areas for environmental responsibility: • Production for example, minimising waste and toxic emissions.

Finite capacity model, #questionGo-Fast Travel agency has a phone reservati...

#questionGo-Fast Travel agency has a phone reservation system with 5 lines answered by one travel agent. that means 4 customers can be placed on hold while one is being served. if

Explain multifactor productivity fallen, A cleaning company uses $10 of che...

A cleaning company uses $10 of chemicals, $40 of labour, and $5 of misc. expenses for each house it cleans. After some quality complaints, the company had decided to increase its u

Explain corporate social responsibility, For this project component, you ge...

For this project component, you generally assess the impact of corporate social responsibility policy on the workplace and corporate America. To complete this assignment: • A

Explain significant values of an organization, Symbols, stories, and heroes...

Symbols, stories, and heroes are important because they ------------------------ entertain executive level management. Address the concerns of government. Acquaint customers to the

Internal business perspective - performance and productivity, Internal Busi...

Internal Business Perspective - Performance Measures Although customer based measures are important, they must be translated into internal performance measures that can be ach

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd