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Question 1:
(a) Explain the specific steps you would take to ensure that an individual has the appropriate abilities to satisfactorily do a given job.
(b) Explain the four processes in successful social learning.
Question 2:
(a) State six reasons that might motivate an individual to join a group.
(b) Explain the five-stages Group Development Model. Illustrate your answer through an example.
(c) Identify and explain four ways of applying group concepts to teams in view of creating effective teams.
Question 3:
(a) Explain some Organisational factors that might constraint decision makers.
(b) Show common biases and errors that might occur when decisions are made in organizations.
(c) Describe ways of improving decision making process.
Why are services typically more difficult to standardize, automate, and make efficient?
1. Suggest productivity measurements which operations managers might consider important to be used in a: (a) hotel (b) University (c) Department store (d) Hospital
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What is Matrix organisation? Ans: A Matrix organisation is a combination of Project and functional organisation.
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