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Question 1:
(a) Explain the specific steps you would take to ensure that an individual has the appropriate abilities to satisfactorily do a given job.
(b) Explain the four processes in successful social learning.
Question 2:
(a) State six reasons that might motivate an individual to join a group.
(b) Explain the five-stages Group Development Model. Illustrate your answer through an example.
(c) Identify and explain four ways of applying group concepts to teams in view of creating effective teams.
Question 3:
(a) Explain some Organisational factors that might constraint decision makers.
(b) Show common biases and errors that might occur when decisions are made in organizations.
(c) Describe ways of improving decision making process.
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Ques: On what basis do you think Schmenner (1986) suggests that service managers who see themselves as unique may be 'left in the dust'? Ans: Schmenner (1986) suggests that if s
Question 1: (a) "Alone of all non-western countries Japan has become a modern society, because her reforms based the new "Westernised" behaviour on traditional Japanese values
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The owner of a pizza place is considering a new oven in which to bake the pizzas. Oven type A can handle 25 pizzas per hour. The fixed costs associated with oven A are $10,000 and
Trying to create a public relations campaign for a financial insitutiion that recently received negative exposure in the media for lack of responsiveness to consumers wishing to mo
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