Question 1:

(a) Define and explain the term "management"

(b) Answer the following by using the context of any given organization as example to support your answers:

i. Describe the term "manager"
ii. Discuss the three most common grades of managers and provide an appropriate diagram to illustrate these different levels

(c) Differentiate between a "functional manager" and a "general manager", provide an example for each.

(d) Mintzberg came to the conclusion that managers play about ten different roles, describe the three main overlapping groups that he came up with in respect of the most common managerial roles.

Question 2:

(a). Differentiate between the terms "efficiency" and "effectiveness" within the management context.

(b). Identify and clearly explain the four most common challenges of global competition that effective managers need to work around.