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(i) Compare the categories of electronic commerce and explain how e-commerce is changing consumer retailing and business to business transactions.
(ii) Describe the term ‘e-procurement'. Use examples to support your answer.
(iii) Assess the strategies which managers use to get successful e-commerce.
understand how to assess information and knowledge needs
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How should handled a good grievances? A good grievances handling must: a. It must be simple, easy to know and to operate b. It must settle grievances at lower level c.
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