QUESTION 1:

Describe the steps in a Planned Change Model, explaining how managers overcome resistance to change in the process.

QUESTION 2:

Discuss the importance of culture as a means of controlling behaviour in organisations.

QUESTION 3:

Describe one method of measuring Personality and justify its use in predicting behaviour at work.

QUESTION 4:

Describe the stages in Tuckman's Model of team development and explain the individual and group processes at each stage.

QUESTION 5:

Show how managers can use Motivation Theories to influence behaviour of people at work. (At least three motivation theories should be addressed).