Question A) Write short notes on the Quality planning an element of Quality management

Question B) What are the steps to the Fade QI model?

Question C) Quality costs are the costs associated with evaluating, preventing and rectifying defective work. These costs are enormous running at 20% - 40% of sales. Describe the various quality costs

Question D) Quality culture can be defined as the incorporation of quality in the overall system of an organisation which leads to a positive internal environment and creation of delighted customers. The essential tool for implementation of such a culture is a changed mindset at all the levels of management.

Explain in brief the Key drivers for developing quality culture

Question E) List the checklist of the third criterion" Ability to regulate" of self control in the service sectors

Question F) Describe the six basic stages of TQM