QUESTION 1

Although knowledge of the communication process and skills in implementing it are basic to effective communication they will not guarantee success. The sender must also minimise or eliminate barriers that could impede the process. Explain five types of communication barriers and discuss the guidelines for overcoming these communication barriers.

QUESTION 2

You are required to give a presentation on the new marketing strategies of your organisation to 30 of your colleagues. Discuss the steps that you would consider in order to make an effective presentation.

QUESTION 3

Discuss the following:

a. What an interviewer needs to do before and during a job interview?

b. What an interviewee has to undergo before and during a job interview?

QUESTION 4

Describe the importance for employees to work effectively as teams and discuss the communication problems that might arise in teamwork.