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Question:
a) Describe the concepts "Customer Relationship Management" and "Supply Chain Management". Use relevant examples to support your answer.
b) "Top managers (and executives) do not have time to study and analyse large volumes of data. Instead they need an information system that will analyse the data and present it in an easy and elegant manner so that they can make quick and effective decisions". Discuss the statement with appropriate examples.
c) "Business Process Reengineering" can be used to reshape how the organisation carries out its activities and even the nature of the business itself. Identify the characteristics of BPR and discuss the steps in effective reengineering.
QUESTION 1 (a) Differentiate between Data and Information (b) Information Systems are socio-technical systems and as such encloses both a technological and behavioral approa
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QUESTION 1 Describe the 3 categories of Enterprise-wide knowledge management systems QUESTION 2 List and describe 4 structural organisation change enabled by Informatio
QUESTION 1 In the case where information has leaked or a third party has released information or disinformation detrimental to the organisation, then a reactive process must oc
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