QUESTION

According to Theologian Max Lucado, conflict is inevitable at the workplace, but combat is optional. However, communication theorists advocate that communication skills can help in combating conflict at the workplace.

1. While appreciating the above statement, explain the term ‘conflicts at the workplace'
2. Using examples, describe the five most common types of conflicts that usually arise at the workplace
3. Outline any five reasons and explain how conflicts render communication more challenging at the workplace
4. Using your communication skills, describe any two communication strategies you would adopt to resolve conflicts at your workplace