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First, select an independent restaurant located in California (fast food, fast casual restaurant, casual dining restaurant or buffet restaurant) and dine in the restaurant. You will need to analyze the service quality of the restaurant in terms of a variety of service quality dimensions. I am going to post the evaluation report of this project on Moodle. Please read each item of the report and fill out the evaluation report. There are two major parts of this project which you need to complete. I will outline the two parts below.Part One:Summarize the overall service experience in the restaurant you chosen. Your summary should be detailed and comprehensive. More specifically, your summary should cover all aspects of the service quality which you receive from the restaurant ( e.g., the atmosphere of the restaurant, how comfortable the furniture is , the air temperature, and so on) Do not use bullet point. Also, use single space and 12 point font Times New Roman. In addition, you might refer to the real mystery shopper report which I will post on Moodle. Part Two:Fill out the evaluation report form. Categories of guest service, product and facilities are rated on a point scale. Any category that does not receive the full credit of points will have an explanation of why. Points are then totaled and given a percentage. Quality and variety of food: Explain the quality and variety of food of your final project restaurant. Use at least 1 paragraph. Speed and attentiveness of service: Explain the speed and attentiveness of your final project restaurant using at least 1 paragraph. Cleanliness and atmosphere: Explain the cleanliness and atmosphere of your final project restaurant using at least 1 paragraph.
A manufacturer of business copier workstations has a 75 percent customer retention rate. Their accounting department estimates the incremental contribution to profit and overhead
Q All of the following are responsibilities of operations managers except Question options: 1) acquiring financial resources 2) managing inventories 3) planning production 4) sched
What do you understand by “line balancing”? What happens if balance doesn’t exist?
A bank has recently taken over the billing function of a company. An agreement stipulates that the bank should process 99.2% of the bills within 4 hours. A study of the current pro
Transferring some part of an organisation's activities to a subsidiary in another country is an example of offshoring.
Master Production Scheduling
The Jackson Company has invested in a machine that cost $70000, that has a useful life of seven years, and that has no salvage value at the end of its useful life. The machine is b
Newt Philly needs to decide where to get a haircut. He has narrowed the choice down to two local hair salons - Large Hair Salon (LHS) and Small Hair Cutters (SHC). During busy peri
Definitions of Performance Measurement 1. The first step in a business measurement process is to define the content and objectives of the business - this will help reveal whet
Identify the process strategy you will utilize at CPC and explain why this strategy is appropriate for your business. Create a process flow chart for CPC. Identify opportunities to
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