Question 1:

Describe the main responsibilities of a hotel manager. Support your answer with local examples.

Question 2:

Define Expectations in your own words and discuss the main expectations that the board of directors have from a hotel manager.

Question 3:

(i) Describe the main characteristics of the Hospitality Industry.

(ii) Explain the main environmental factors falling beyond the control of the hotel manager.

Question 4:

(i) Fill in the attached Organization Chart of a resort hotel.
(ii) State Fayol's main principles of management.

Question 5:

"Management is the Cornerstone of Organisational Performance and Effectiveness". Support this statement by describing the role the top management of a hotel has to play to achieve these two objectives.