Question 1

(a) Discuss and explain, with examples, at least 5 factors that inhibit effective communication in a business environment.

(b) For each of the factor mentioned in part (a), give a list of guidelines and suggestions as to how communication will be improved.

Question 2

(a) Define culture

(b) List and illstrate at least 5 components, comprising culture

(c) Show and explain the factors which influence organization culture

Question 3

(a) Describe the causes of conflict in organizations, giving examples.

(b) Explain an organizational conflict situation of which you are aware, trace its causes and search possible ways to prevent this conflict from occurring again.