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QUESTION 1
(a) Illustrate the differences between External and Internal customers.
(b) Customer satisfaction is a fundamental cornerstone of total quality. Illustrate how Quality is related to customer satisfaction.
QUESTION 2
Benchmarking is the systematic search for innovative ideas, best practices, highly effective operating procedures.
(a) Describe how benchmarking might help an organization to achieve quality excellence.
(b) Describe the limitations and benefits of benchmarking.
Disadvantages of FMS Limited ability to adapt to changes in product Substantial preplanning and capital Tooling and fixture requirements
i need an assignment to be done by microsoft project 2010 . it should contain all details like critical path,and gantt chart etc in .mpp .
Project manager and project team The project board will ultimately choose whether changes are executed or not and it will then be the responsibility of the project manager to m
S hareholder value Project management initiative brings a renewed interest among the shareholders. The major investors show more interest by becoming active in the organisati
what risks can you identify? why are they risk to global green books publishing?
What are the advantages of the revolution of changing in information technology? The positive side of the strides made within the realm of information technology is more benefi
After analyzing the three models, and comparing all three using a paired-t test, we found out that the results of the modifications to the base model were statistically significant
Problems associated with policies 1) Policies are liable to different interpretations since they allow discretion and are usually broad. If made specific they become rules and th
Disadvantages of Product Layout - Heavy capital Expenditure This layout requires heavy capital investment in machines and equipment and for providing specialized facilities to
Operations and project management: Operations and project management are very important functions in any organisation. Operations management is is concerned with the productio
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