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QUESTION 1
(a) Illustrate the differences between External and Internal customers.
(b) Customer satisfaction is a fundamental cornerstone of total quality. Illustrate how Quality is related to customer satisfaction.
QUESTION 2
Benchmarking is the systematic search for innovative ideas, best practices, highly effective operating procedures.
(a) Describe how benchmarking might help an organization to achieve quality excellence.
(b) Describe the limitations and benefits of benchmarking.
Question: (a) Explain what Deming meant by the following statements? What happens if you do not fulfill those principles? (i) Institute leadership. (ii) Drive out fear.
Purpose of Automated Storage and Retrieval Systems The main purposes of installing ASRS are as follows: 1. Increase Storage Capacity : ASRS ordinarily increase the stora
Question 1: What are the characteristics and goals of organizational development? Describe organizational development Characteristics and goals of organizational developmen
create a risk management plan for all the formulated risks on payroll project
determine the most significant changes that have occurred in procurement in the last few years and what this means for your organization or an organization of your choice.
Question: (a) Project Value Management has gained significant acceptance in different fields of business and is regarded as a useful tool for promoting project sustainability
Question: (a) Explain the typical contents of the project selection rationale document, drafted at the end of the conception phase. (b) (i) Describe the purpose and objecti
A udits Audits are independent examinations to determine whether processes and procedures achieve the specified objective. They are an essential tool to identify problem areas
What is the principle of parity of authority and responsibility? The principle of parity of authority and responsibility states which in delegating; managers should match the r
What type of relationship and reporting arrangements must the project manager have with the sponsor? The sponsor of a project shows the management of the organisation which com
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