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QUESTION 1
(a) Illustrate the differences between External and Internal customers.
(b) Customer satisfaction is a fundamental cornerstone of total quality. Illustrate how Quality is related to customer satisfaction.
QUESTION 2
Benchmarking is the systematic search for innovative ideas, best practices, highly effective operating procedures.
(a) Describe how benchmarking might help an organization to achieve quality excellence.
(b) Describe the limitations and benefits of benchmarking.
2JN is a large manufacturing organisation which is structured with a number of supervisors every responsible for their own work production unit. Supervisors report to a team of sen
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Organization's culture is the shared perception that organizational members have about its characteristics.As stated earlier, an organization's competitive advantage depends largel
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Question: (a) Risk has always been an intrinsic part of project management. With increasing market competition, technology, and globalization, risk management is continuously
ST is the operations director of F Bakery. He is in the process of putting together a project plan for the introduction of a latest production plant that will enable the bakery to
1. Inventory and Stores Control : Inventory control is a systematic procedure for ensuring the availability of items necessary to meet the production requirements at o
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