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QUESTION 1
(a) Illustrate the differences between External and Internal customers.
(b) Customer satisfaction is a fundamental cornerstone of total quality. Illustrate how Quality is related to customer satisfaction.
QUESTION 2
Benchmarking is the systematic search for innovative ideas, best practices, highly effective operating procedures.
(a) Describe how benchmarking might help an organization to achieve quality excellence.
(b) Describe the limitations and benefits of benchmarking.
Failure Cost of failure may result from either internal failure or external failure. Internal failures are those that occur before the product is delivered, internal failure co
O perating characteristic curve The operating characteristic curve for a sampling plan quantifies the risks. The OC curve for an attribute plan is a graph of the percentage de
Question: (a) "TQM requires the whole organization to adopt the culture of quality. In a TQM organization quality will dictate the decisions, tasks and processes." In the lig
QUESTION Implementation should focus on the achievement of agreed outcomes, so that if a problem is encountered with the plan, other courses of action will be employed. Wha
Question: (a) What are the checks/actions to be carried out in a project monitoring meeting? (b) What is the rationale behind the concept of "earned value" in project mon
what is project management information software
Dr. Adinombe Watage, deputy director of the Family Planning Research Center in Nigeria’s Over-the-River Province, was assigned the task of organizing an training five teams of fiel
What are included in the privatisation of public sector undertakings? Privatisation of public sector undertakings: It is consisting of witnessed the trend toward opening
Strategy is developed at different levels in large organisations. The process starts with the corporate strategy which is then translated into the strategy for the business divisio
Question 1: a. State the purposes of Malcolm Baldrige Quality Award b. Compare Balridge award criteria with TQM. A Purpose of MBNQA Question 1: What do you meant by qu
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