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Question 1:
(a) Total Quality Management (TQM) is an approach to improving the effectiveness and flexibility of a business as a whole (Oakland, 1989). Discuss three of the core principles of TQM.
(b) Benchmarking is the systematic search for best practices, innovative ideas, and highly effective operating procedures.
Explain the benefits and limitations of benchmarking.
Question 2:
(a) What do you meant by the term ‘SERVQUAL'?
(b) Using the SERVQUAL model, describe how an organization can assess its service quality?
Problem 1: a. Describe the need of Quality Management Systems in an organization. List any two advantages of Quality Management Systems. b . Explain Quality Assurance and
on jan 1,2009 klosman firm held 40% of its total market and two other firms A and B held 40% and 20% respectively.based on a study conducted by a marketing reserch firm, the follow
select a product and a country that you want to export, trade manufacture or doing business. write your proposal to fulfill all the requirement
Write a letter to your distributor, conveying the bad news of one of your product lines being phased out or discontinued, offering some form of compensation in return.
Q. Describe Breaking Geographic Business Barriers? Several companies today operate from several locations and have customers or suppliers at distant locations and do business i
Quality Management Principle 1. Define the term Quality. 2. What is the objective of Reliability? Discuss various issues involved in ensuring Reliability. 3. What are the
iimportance of farm planning to the farmer
What is the suitable procedure of job evaluation? Procedure of Job Evaluation: 1. Know the job to be evaluated. 2. Define and analyse the needs of the job. Write-down
QUESTION Instruction- Read the following case study and answer the questions below Wesley, a newly appointed room attendant supervisor's, productivity has not been as expe
Which parties have a basic obligation in collective bargaining? In collective Bargaining the parties, which are management representatives and also union officials both have a
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