Describe email usage at work, Business Management

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Describe Email usage at work

a) Electronic mail (email) refers to the process of using telephone and computers lines as a mailing system for both external (internet) and internal (intranet) communication purposes.

b) Email could encourage unofficial communication in several ways, such as:

Allows personal messages to be sent from the workplace to family and friends
May not be supervised (by the employer) so this can encourage informal communication and emails not related to work
There is no financial cost to the sender (employee) so this may further encourage informal communication, both externally and internally

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