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Problem 1:
(a) Describe clearly ‘Job Analysis'.
(b) Explain fully why ‘Job Analysis' is an important technique in ‘Managing People'.
(c) What are the basic steps involved in collecting information about a job?
(d) By referring to your organisation or any organisation you are familiar with, what methods would you use to collect information about the job of a Human Resource Manager? Explain clearly the choice of methods.
Problem 2:
(a) Describe ‘effective communication'.
(b) Explain clearly the barriers to ‘effective communication'.
(c) Explain the meaning of the following terms: (i) Paralanguage; (ii) Kinesic behaviour; and (iii) Artifacts. (d) Referring to your organisation or any organisation you are familiar with, how can your/the Chief Executive Officer enhance effective employee communication?
Take examples of some common service-oriented industries. For example, consider a commercial airline company and a company in the hotel business. For both these companies: De
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