Problem 1:

(a) Describe clearly ‘Job Analysis'.

(b) Explain fully why ‘Job Analysis' is an important technique in ‘Managing People'.

(c) What are the basic steps involved in collecting information about a job?

(d) By referring to your organisation or any organisation you are familiar with, what methods would you use to collect information about the job of a Human Resource Manager? Explain clearly the choice of methods.

Problem 2:

(a) Describe ‘effective communication'.

(b) Explain clearly the barriers to ‘effective communication'.

(c) Explain the meaning of the following terms:
(i) Paralanguage;
(ii) Kinesic behaviour; and
(iii) Artifacts.

(d) Referring to your organisation or any organisation you are familiar with, how can your/the Chief Executive Officer enhance effective employee communication?