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Question 1:
a) Define conflict and explain how it can arise in an organization
b) Describe the levels at which conflict can occur
c) Describe fully two sources of interpersonal conflict
Question 2:
a) Define worker stress.
b) How can a combination of organizational change and stress management prevent stress at work?
Question: i) Recall a time when you have been the target of rumours or gossip. How might these influence the development of a friendship (whether the gossip is spread by the pe
Question 1 Discuss the features of Billing and Customer Care Question 2 What are the most important performance measures of call center? Question 3 Discuss in brie
The dictionary meaning of inventory is stock of goods or a list of goods. The word inventory understood differently by various authors. In accounting language it may
Problem Discuss customer expectations and customer delight Importance of customer satisfaction Characteristics of dissatisfied customers Factors for generating cust
Question 1: (a) Explain the impact of climate change on the automobile industry. (b) The reliance on emerging technologies in the age of information is undeniable. Using e
QUESTION (a) In the banker-customer contractual relationship, each party has some rights and duties. Describe the rights and duties of both the banker and the customer, quoting
Mr. Brian Smith is the 0fficer-in-charge of a group of 15 persons, all posted in the correspondence/registry services of the Texman Services, a company in the insurance business.
Question 1: Briefly describe the scope of Quality management system. Show the key benefits of all eight principles of Quality management system. Defining Quality Manageme
what is Horizontal communication
Question : Psychologist Bruce Tuckman first came up with the memorable phrase "forming, storming, norming and performing" back in 1965. He used it to describe the path to high-
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