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Question 1:
a) Define conflict and explain how it can arise in an organization
b) Describe the levels at which conflict can occur
c) Describe fully two sources of interpersonal conflict
Question 2:
a) Define worker stress.
b) How can a combination of organizational change and stress management prevent stress at work?
QUESTION 1 (a) Rationalising procedures and redesigning business processes are limited to specific parts of a business. New information systems can ultimately affect the design
QUESTION 3 One of the responsibilities of management is to ensure the organisation has an effective system of internal control. Required (a) What do you understand by inte
Problem 1: (a) What are the features of an effective performance appraisal system? (b) Discuss the advantages and disadvantages of performance appraisal systems? Proble
Briefly explain how Zappos has implemented social responsibility programs into its business
QUESTION a) Expand the term B2B and B2C. Give one example of each type of business that each represents. b) Compare traditional commerce with electronic commerce and explain
What are the factors of non-monetary motivation? Non-monetary Motivation: The factors leading mainly towards motivation are as follows: a. Achievement: Personal satisfacti
QUESTION The advent of the internet in the 1960s and the World Wide Web in the 1990s has revolutionised global communications. (a) Differentiate between the Internet as well
How is voluntary withdrawal cause of labour turnover? Voluntary withdrawals or by the worker because of: • dislike for the current job; • good job obtainable elsewhere;
Problem 1 Explain the importance of Business Letters. Differentiate between Personal and Business Letters. Importance of Business Letters Difference between Personal and
A quality circle is a completely voluntary group of 6 to 8 workers of a shop or who meet regularly during company time once very fortnight or ever month under die leadership o
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