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Define the Elements in the Communication Process?
To communicate effectively, we need to understand how communication works.
Communication involves nine elements :
a) 2 major parties in a communication - sender and receiver
b) 2 major communication tools - message and the media
c) 4 major communication functions - encoding, decoding, response and feedback.
d) 1 - noise in the communication system.
Consider the job of a customer representative who fields telephone calls from customers of a retailer that sells online and through catalogs. What measures can an employer take to
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3
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