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Customisation - Customers Needs For a Product
The ability of the operations system to tailor its outputs to meet special requirements of customers. Vision Express has taken a sizeable share of the UK market for spectacles through operations which excel in fast customisation: customers can have spectacles made with their choice of frames and lenses, which may be plain or multi-focal and/or photochromatic, to their personal prescription within an hour or so.
A manager must make a decision on shipping. There are two shippers, A and B. Both offer a two-day rate: A for $536 and B for $525. In addition, A offers a three-day rate of $464 an
Garden Variety Flower Shop uses 750 clay pots a month. The pots are purchased at $2 each. Annual carrying cost per pot are estimated to be 30 percent of the cost and ordering costs
Operations Management refers to those activities which are more or less directly concerned with the creation and delivery of goods and services. The course is intended to give you
Choosing which processes are core to a firm's competitive postition is a key strategic decision. For example, Nike, a popular sports shoe company, focuses on the customer relations
Consider the four major reasons for new business failure. Discuss what specific actions entrepreneurs can take to minimize or avoid these causes of failure
What is the difference between a mission and vision statement. Discuss why mission statements are important in performance improvement and why a solid mission statement (describing
A young man has decided to open his own auto repair shop. He will need a management information system and he has asked you for help. Determine the capabilities of information syst
What are the functions of management?
Reliability - Customer Satisfaction and Service Quality Involves consistency of performance and dependability. It means that the firm performs the service right the first tim
Discuss the importance of designing for profit in product development. What happens when there is distortion in these goals?
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