customer service, HR Management

Assignment Help:
AsConsider the job of a customer service representative who fields telephone calls from customers of a retailer that sells online and through catalogs. What measures can an employer take to design this job to make it efficient?


Related Discussions:- customer service

Autonomy or supervision, There is an inherent tension between autonomy and ...

There is an inherent tension between autonomy and supervision in teams. On the one hand, delegating authority to the team motivates employees, as they become highly involved in the

What are the increase effects factors of indiscipline, What are the increas...

What are the increase effects factors of indiscipline? Effects of indiscipline increase in the following factors: a. Absenteeism: Absenteeism on the part of workers that c

Show proper grievance procedure, Q. Show proper grievance procedure? A ...

Q. Show proper grievance procedure? A well designed and a proper grievance procedure provides: 1. A channel or avenue by which any aggrieved employee may present his grievan

HRM, Discuss that technological breakthrough has brought radical changes in...

Discuss that technological breakthrough has brought radical changes in HRM.

Discuss the need for training in modern organisations, Question 1: (i) ...

Question 1: (i) Elaborate on the various types of conflicts that might arise in organisations. (ii) Conflicts are always detrimental to the organisation. Discuss. Que

Job analysis, Consider the job of a customer representative who fields tele...

Consider the job of a customer representative who fields telephone calls from customers of a retailer that sells online and through catalogs. What measures can an employer take to

Discipline and girevance procedure, Q. Discipline and girevance procedure? ...

Q. Discipline and girevance procedure? Meaning & definition: discipline is an inevitable correlate of organization. It may be defined as an attitude of mind which aims at incul

Performance management, what can be the home assignment as a project work i...

what can be the home assignment as a project work in a group for students on performance management?

Presentation of operations and knowledge, Presentation of operations and kn...

Presentation of operations and knowledge: this is the most important step in a training programme. The trainer should clearly tell show illustrate and question in order to put ove

Human approach to job design, Q. Human approach to job design? Human ap...

Q. Human approach to job design? Human approach: the Human relations approach recognized the need of design jobs which are interesting and rewarding. In the past two decades mu

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd