Customer relationship management applications, Business Management

Using the diagram below, describe how legacy systems have contributed to the emergence of information islands within large organisations. What are the information flow problems for organisations? What are the implications for CRM applications in particular of the emergence of information islands? How does Enterprise Architecture help organisations eliminate "islands of information"? Use either the Zachman framework or the The Open Group Architecture Framework (TOGAF) to illustrate your answer.

1804_Enterprise Architecture process1.png

Legend:

EL - Enterprise Level

DL - Domain Level

F - Functional Level

SF- Sub Functional Level

AF- Atomic Functional Level

A - Application Level

Related Discussions:- Customer relationship management applications

Discuss the role of the wto, QUESTION 1 The World Trade Organization (W...

QUESTION 1 The World Trade Organization (WTO) deals with the rules of trade between nations at a global or near-global level. Discuss the role of the WTO in promoting internati

Describe the features of the business, Question 1: You are the chief ac...

Question 1: You are the chief actuary to a general insurance company. The company's main lines of business are employers' liability, marine, aviation and private motor insuran

Production process in a company, Production Process in a Company Depic...

Production Process in a Company Depicted below is the production process flow for company with timing requirement for set ups and related processes to take place for all the

Divesity management, how would you address challenges faced by minority emp...

how would you address challenges faced by minority employees

What do you meant by the term job satisfaction, Question 1: (i) What do...

Question 1: (i) What do you meant by the term "Job Satisfaction" ? (ii) Discuss the importance of Job Satisfaction in an organisation. Question 2: (i) Differentiate

Describe five benefits of performing a quality audit, QUESTION Before d...

QUESTION Before designing a Total Quality Management system for an organisation, a quality audit is a must. (a) Describe five benefits of performing a quality audit. (b)

Explain the different roles that managers must play, QUESTION Managers ...

QUESTION Managers are directly responsible for the success or failure of any organization. Their main responsibility is to help the organization to achieve its objectives in an

Corporate political activity, Corporate political activity is normally unde...

Corporate political activity is normally undertaken in order to Secure policy preferences.

International business from the organizations perspective, Question: (a...

Question: (a) Developing appropriate selection criteria has become a critical IHRM issue. Factors involved in expatriate selection can be both in terms of the individual and

Analyze the weaknesses of the eia process, Question : (i) With the grow...

Question : (i) With the growth of the tourism industry, coastal development projects have the potential to cause significant negative environmental impacts. Using appropriate

Write Your Message!

Name

Email id

Message

Verfication Code

User Account

All Pages