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Using the diagram below, describe how legacy systems have contributed to the emergence of information islands within large organisations. What are the information flow problems for organisations? What are the implications for CRM applications in particular of the emergence of information islands? How does Enterprise Architecture help organisations eliminate "islands of information"? Use either the Zachman framework or the The Open Group Architecture Framework (TOGAF) to illustrate your answer.
Legend:
EL - Enterprise Level
DL - Domain Level
F - Functional Level
SF- Sub Functional Level
AF- Atomic Functional Level
A - Application Level
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