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Question 1
Customer relations management is a broadly recognized, widely-implemented strategy for managing and nurturing a company's interactions with clients, customers or sales prospects.' Discuss this statement, and explain how effective customer relations management can lead towards the attainment of organizational goals and objectives.
Question 2
Discuss the factors which organizations must consider to attain closeness to the consumer.
Question 3
‘Marketing is concerned with the relationship with the customer or consumer through time and why they use particular product and service.' Describe the reasons for which we may use a product or service.
Question 4
Select a product or service that you are planning to buy in the near future. Using a basic model of consumer decision making, discuss how you will be going through it for your chosen product/service.
Question 5
Discuss the four factors which exert an influence on the overall level of involvement of a ‘consumer' purchase.
Card Catalogue Cabinet -library furniture-library management This is perhaps the most important piece of equipment in a library used frequently by both the library staff and t
Question A List the different approaches to Quality. Describe Juran's views on Quality Question D a. Explain the factors determining the customer satisfaction.
E l e ments of a strategic design The elements of strategic design are: V i sion: This is the big picture of where the organisation wants to be in the future. This ma
QUESTION a) In the day to day operations of the organisation daily activities are carried. Project management activities are also carried out in a planned manner. List the dist
Cluster Sampling In cluster sampling there is a successive random . sampling of units. The first unit to be sampled is large grouping or clusters. For example, in drawin
Finishing: Finishing is the final process of making the binding more artistic and attractive. This includes: preparation of the leather covering imaginative design f
Allocating Funds: Finance is the most important factor in document selection. Proper planning of finance is basic to good acquisition work. Every library works according to
Arranging Personnel: Planning for document selection should also cover the personnel or human factor. The people involved in the selection process are the librarian, the a
LIBRARY COOPERATION Libraries have many things in common. The processes and practices in several libraries are similar. Even the problems of management and services are commo
(a) Discuss and determine the following statement: Emergent change does not provide a coherent alternative to Planned change but merely gives an umbrella for those who oppose it.
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