Current process capability, Marketing Management

Assignment Help:

Kevin Murtuagh, manager of an national reservation service for a nationwide chain of luxury hotels, is concerned about productivity of his operation.  Analysis of recent historical data shows the call center seems to be averaging about five minutes to process a regular reservation call with a per call standard deviation of forty seconds. 

Suppose that every day Kevin randomly samples 25 calls for their length in minutes and computes the average.  Draw the x-bar process control chart with 3-sigma control limits.  On three consecutive days Kevin observes averages of 4.72, 5.20 and 5.03 minutes respectively.  Should he be concerned?  Explain.

Senior management has determined that call processing time should between 4 minutes, 15 seconds and 4 minutes, 45 seconds.  What is the probability that the current performance meets this standard? 

Given the information from senior management in part b, what is the current process capability?

Given your answer to part c, what should Kevin Murtaugh do in order to ensure that the process is 6-sigma qualified?  Explain.


Related Discussions:- Current process capability

State the term- public relations, State the term- Public Relations Pub...

State the term- Public Relations Public relations is 'the art and social science of analysing trends, predicting their consequences, counselling organisations' leadership and

Define augmented product, Augmented Product An augmented product is on...

Augmented Product An augmented product is one with entity in addition to those required to serve its core function that defined it from other products available in its class.

Consumer behaviour, Consumer Behaviour       Consumer buying behaviour ...

Consumer Behaviour       Consumer buying behaviour refers to the buying behaviour of final consumer's individuals and households who buy goods and services for personal consump

Caselet, Critically analyze Mr. Vincent?s reasoning in mangementk question ...

Critically analyze Mr. Vincent?s reasoning in mangementk question #Minimum 100 words accepted#

What is maturity stage of product life cycle, What is Maturity Stage of Pro...

What is Maturity Stage of Product Life Cycle? Maturity Stage: A period of a slowdown in sales growth as productions achieved acceptance by most potential buyers. Profits s

Video game, Should video game companies continue to alter their products to...

Should video game companies continue to alter their products to include other functions, such as Email ?

Evaluation of advertising media - magazines and journals, Q. Evaluation of ...

Q. Evaluation of advertising media - Magazines and Journals? Are one more form of print media. These are published regularly at regular intervals like fortnightly as well month

What types of tools use in consumer promotion scheme, What types of tools u...

What types of tools use in consumer promotion scheme? Consumer promotion Schemes:– 1. Samples: Offer a free amount of a service or product. Sampling is the most e

Psychographics and demographics of customer in research, How are the psycho...

How are the psychographics and demographics of customer identified in marketing research? Marketing research tries to reveal the number of persons who buy why they buy, when th

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd