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Kevin Murtuagh, manager of an national reservation service for a nationwide chain of luxury hotels, is concerned about productivity of his operation. Analysis of recent historical data shows the call center seems to be averaging about five minutes to process a regular reservation call with a per call standard deviation of forty seconds.
Suppose that every day Kevin randomly samples 25 calls for their length in minutes and computes the average. Draw the x-bar process control chart with 3-sigma control limits. On three consecutive days Kevin observes averages of 4.72, 5.20 and 5.03 minutes respectively. Should he be concerned? Explain.
Senior management has determined that call processing time should between 4 minutes, 15 seconds and 4 minutes, 45 seconds. What is the probability that the current performance meets this standard?
Given the information from senior management in part b, what is the current process capability?
Given your answer to part c, what should Kevin Murtaugh do in order to ensure that the process is 6-sigma qualified? Explain.
difference between the personal selling and salesmanship?
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Suppose D1 represents the demand curve for paperback novels, D2 represents the demand curve for gasoline, S1 represents the supply curve for paperback novels and S2 represents the
what is the relationship between 4ps of marketing mix?
The DD drinks company was founded over one hundred years ago by a deeply religious family and has been recognised as being a good employer ever since. The company has a long histor
Review literature on people
#questioahmed buys a plot of land for Rs.96000.He sells 2/5 of it at a loss of 6%. At What gain percentpercent should be sell the remaining part of the plot to gain 10% on the who
Q. Explain types of Unfair Trade Practices? Following trade practices connected to advertising are held as Unfair Trade Practices under MRTP Act. (i) Falsely representing th
[1 - x] -4 [2 -2] [3z 10] [2y -3] [0 3] = [4 -u]
Question 1: "A crisis can hit an institution anytime. It is essential therefore to plan and manage a crisis intelligently and forthrightly." Discuss this statement from a PR pe
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