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Current Awareness Services:
Current awareness services are designed to keep the user abreast of information in thier area of work or interest that has recently been published and received or identified by the libraries or information units, particularly in specialised subject fields. To accomplish this purpose, information products at various intervals of time are issued. Such services anticipate specific needs of users and draw their attention to new developments and, thus enable them to follow what is happening in their subject fields. These in updating the technical, scientific and managerial know-how of their clientele.
Machine Readable Catalogue: The past ten years have witnessed a great change in cataloguing practice with the increasing use of computers and network communications. Catalogui
Audio-Visual Materials: Audio-Visual Materials No comprehensive bibliography exists at present for identifying and selecting useful audio-visual materials. One series of inde
Understanding body language Body language implies non verbal communication that involves body movements. What we try to deliver through verbal means may not be similar to the
P rioritising the customers It is difficult to give the same importance to all customers. One could think of the old proverb about the individual rank in the organi
Case Study Royal Blue the national passenger carrier for commercial flight, appointed a new advertising company, Amadeus. Amadeus was hired to spearhead a more customer orien
Case Study: In a case study the survey is based on one or more samples. Study on the respondent(s) can be investigated in depth, which is not possible with large number of
Planning for negotiations A complex negotiation requires specific planning to be successful. Without planning, a negotiator cannot possibly have the information required to ef
Origin and Development of Internet The Internet has its origins in a network called the 'ARPA net, developed in the early 1970s by the Advanced Research Projects Agency (ARPA)
Question A List the different approaches to Quality. Describe Juran's views on Quality Question D a. Explain the factors determining the customer satisfaction.
Question 1. Demonstrate the use of analytical tools to monitor the progress and the effect of change Question 2. Assess monitoring and measurement techniques to change within an o
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