Question 1

a. Differ between critical listening and emphatic listening.

b. Clarify the importance of nonverbal communication and briefly explain six categories of nonverbal expression.

c. What are the basic 3 stages of every interview, and which is the most important?

Question 2

a. Why is it important to understand your own culture when attempting to communicate with people from other cultures?

b. Show the advantages and disadvantages of working in teams.

c. Name and describe five measures that help team members to resolve conflict successfully.