Credibility - customer satisfaction and service quality, Operation Management

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Credibility - Customer Satisfaction and Service Quality

Involves trustworthiness, believability and honesty. It involves having the customer's best interests at heart. Contributing to credibility is: company name, company reputation, personal characteristics of the contact personnel and the degree of hard sell involved in interactions with the customer.


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#title=OEF., TWO HANDED CHART WITH 10 OPERATIONS

TWO HANDED CHART WITH 10 OPERATIONS

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