Credibility - customer satisfaction and service quality, Operation Management

Assignment Help:

Credibility - Customer Satisfaction and Service Quality

Involves trustworthiness, believability and honesty. It involves having the customer's best interests at heart. Contributing to credibility is: company name, company reputation, personal characteristics of the contact personnel and the degree of hard sell involved in interactions with the customer.


Related Discussions:- Credibility - customer satisfaction and service quality

Organizational Structure & Design, How can we predict the effects of calcul...

How can we predict the effects of calculated and deliberate organizational change on informal networks and structures? How can we mitigate against unanticipated and unintended cons

Explain flight reservations and vacation packages, Which strategy does this...

Which strategy does this exemplify? Kayak and Orbitz provide their customers with a variety of travel options including flight reservations, vacation packages, flight and hotel opt

Importance of performance measurement, Importance of performance measuremen...

Importance of performance measurement  1. Research reveals that many institutional investors are basing their decisions, in part, on a review of company's non financial perfor

Explain problems can you identify with the current layout, 1. Develop an lD...

1. Develop an lD score for the current layout. What problems can you identify with the current layout? 2. Use trial and error to come up with a better layout that lowers the lD

Compute the minimum replenishment time to build model, Calculate the minimu...

Calculate the minimum replenishment time to build 2500 Model A fountains given the following beginning inventories?

Explain intangible services are perishable services, Which of the following...

Which of the following is not a characteristic that distinguishes services from goods? Service jobs are unskilled A service is intangible Services are perishable Services are heter

How electronic data interchange, Describe how Electronic Data Interchange (...

Describe how Electronic Data Interchange (EDI) has helped transform Business to Business (B2B) operations.  Business to business (B2B) operations refers to the way in which buy

Hard, Ask quesThe Delicious Apple Company has orchards in Red City, Golden,...

Ask quesThe Delicious Apple Company has orchards in Red City, Golden, and Macville Estimated amounts of apples to be available from the three orchards are the following: Red City

Intervention - types of managerial tactic, Intervention - Types of Manageri...

Intervention - Types of Managerial Tactic This is where a manager is delegated authority to implement change. Current performance is measured against a standard which illustra

Asseyment, what used materials for made the Turbine blades which endures vi...

what used materials for made the Turbine blades which endures vibrations and saline conditions and why?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd