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Courtesy - Customer Satisfaction and Service Quality
Involves politeness, respect, consideration and friendliness of contact personnel (including receptionists, telephone operators, etc). It also includes: consideration for the consumer's property (e.g. no muddy shoes on the carpet) and clean and neat appearance of public contact personnel.
functions of o.m
What is a ledger account?
What is your personal professional strategy to remain competitive in this environment as globalization increases?
What is the difference between using an exact optimization technique and a heuristic to solve a problem?
eloberate manufacturing process technology with its types. project,jobshop,batch,assembly line,contineous..?
want help in mba project writing.what will be the price
Cheapest Car Rental rents cars at the Chicago airport. The car rental market consists of two segments: the short term segment, which rents for an average of .5 weeks, and the mediu
Consider an international firm you are familiar with, and consider what the firm needs to be concerned about when entering a foreign marketplace. Specifically, in terms of the chap
A freshman college student, who owns a car, plans to buy a motorcycle. The student expects to save an increasing amount of money on travel every year he is in college, as he will m
Service Profit Chain - Operation Strategy Prior to their work on the service-profit chain, Heskett and colleagues produced what they considered as the linkages between the emp
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