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Courtesy - Customer Satisfaction and Service Quality
Involves politeness, respect, consideration and friendliness of contact personnel (including receptionists, telephone operators, etc). It also includes: consideration for the consumer's property (e.g. no muddy shoes on the carpet) and clean and neat appearance of public contact personnel.
Why hr managers, etc. Is a lonely job? How do hr managers cope with stress? What does it take to become a hr manager? Reference and cited
Discuss the methodology of operation research
Why would an organization choose a corporate level strategy to expand its value-creation activities beyond its core domain? Discuss how an organization's structure and culture migh
Aspects of Operation Strategy There are three levels of strategy hierarchy illustrated in the following table: Van der Heijden (1997) suggests that there are three sc
What are policy and operative decisions? Policy decisions are very significant, they are taken by top management, and they have a long-term impact and mostly relate to fundamen
The table details the task required for an industry to manufacture a fully portable vacuum cleaner. The times are in minutes. Demand forecasted a need to manufacture in a cycle of
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Explain managerial leadership. Managerial Leadership: Effective managing needs leadership. This is seldom possible to segregate the behavioural functions of manager-ship a
Cultural symbols are usually noticed through sight, sound, touch, and smell. For example, Abercrombie retail stores use music, attractive models, and fragrance to communicate eleme
after working for 30 years, ramjee somjee dutt opted for vrs and started a courier company and did very well in the first four years................plz solve
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