Cost of quality, Project Management

Assignment Help:

Cost of Quality

In    spite    of   the    number    of   definitions    available    for   quality    much misunderstanding exists about quality. Some of the misunderstandings of quality include the following:

  • An expensive process - When a quality improvement effort is proposed the most important consideration is the cost of the process. The conventional understanding is that better quality costs more; it is unwise to consider quality improvement in terms of cost control and cost cutting. But the fact is that quality does not cost, it pays. When the quality of a process is improved, the defect that results from that process is reduced. The resulting reduction of defects pays back over and over again. The payback is more than the cost.
  • An expensive product - the greatest misunderstanding is the tendency to view quality in terms of prices for example a fine writing pen will cost more than a plastic pen. But prices do not confer quality, none of the definition of quality mention price. Quality is the ability to satisfy customer needs. If the customer likes to spend a lot of money, then an expensive product can be viewed as top quality. But customers generally seek the lowest price for a product that meets their needs. A not so expensive digital watch purchased from an electronic store is more accurate and easy to maintain than an expensive mechanical watch from a jewellery store.
  • Time consuming - The idea that there is not much time to ensure quality could be the main reason for poor quality. There is a misunderstanding that there is never enough time to do it right, but always enough time to do it over. If the production is of poor quality it leads to rework. If poor quality products are delivered it leads to replacement, loss of customers, warranty charges and reputation loss.

Practically quality does not have costs. The cost incurred in setting up a quality process is overweighed by the benefits. The sources of  cost of quality are Failure, prevention and appraisal.


Related Discussions:- Cost of quality

How standards contribute and assist the business community, Question: (...

Question: (a) International standards are strategic tools and guidelines to help organisations to tackle some of the most demanding challenges of modern business. Given ISO sta

Phases of a project life cycle, Question: (a) A project manager must ta...

Question: (a) A project manager must take ownership of the project at its early stage through the following tasks namely: stakeholder identification and analysis, prepare a bus

Key stages to conduct a training needs assessment, Question 1: (a) What...

Question 1: (a) What is a TNA, and why is it conducted? (b) What are the key stages to conduct a Training Needs Assessment? (c) Having undertaken an organization-wide TNA

Factors affecting process design - degree of automation, Factors affecting ...

Factors affecting Process Design - Degree of Automation The degree of automation  to be  adopted and  integrated into the  production  system is a key issue in process design,

Addressing high nurse turnover at Bronson methodist hospital, identify purp...

identify purpose of case study , general information about hospital, identified problem and proposed solution

., discussthe nine project management knowledge areas

discussthe nine project management knowledge areas

Roles of b as the project sponsor and r, DG Company has made a significant ...

DG Company has made a significant investment in a project to develop a new client management IT system, which when implemented should help give the company a competitive edge.  How

Robotic painting system project, L Company, a manufacturer of family cars, ...

L Company, a manufacturer of family cars, has invested in a robotic painting system for its cars Ensuring the right quality of paintwork on each car is a critical success factor fo

Estimation Activities in Project Management , i want some on in expert in I...

i want some on in expert in IT project management and follow exactly and carefully the structure sheet.

Flexible manufacturing system, Flexible Manufacturing System FMS (Flex...

Flexible Manufacturing System FMS (Flexible manufacturing system) is a computer controlled system. It consists of several stations each geared to different operations. Work st

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd