Cost of quality, Project Management

Assignment Help:

Cost of Quality

In    spite    of   the    number    of   definitions    available    for   quality    much misunderstanding exists about quality. Some of the misunderstandings of quality include the following:

  • An expensive process - When a quality improvement effort is proposed the most important consideration is the cost of the process. The conventional understanding is that better quality costs more; it is unwise to consider quality improvement in terms of cost control and cost cutting. But the fact is that quality does not cost, it pays. When the quality of a process is improved, the defect that results from that process is reduced. The resulting reduction of defects pays back over and over again. The payback is more than the cost.
  • An expensive product - the greatest misunderstanding is the tendency to view quality in terms of prices for example a fine writing pen will cost more than a plastic pen. But prices do not confer quality, none of the definition of quality mention price. Quality is the ability to satisfy customer needs. If the customer likes to spend a lot of money, then an expensive product can be viewed as top quality. But customers generally seek the lowest price for a product that meets their needs. A not so expensive digital watch purchased from an electronic store is more accurate and easy to maintain than an expensive mechanical watch from a jewellery store.
  • Time consuming - The idea that there is not much time to ensure quality could be the main reason for poor quality. There is a misunderstanding that there is never enough time to do it right, but always enough time to do it over. If the production is of poor quality it leads to rework. If poor quality products are delivered it leads to replacement, loss of customers, warranty charges and reputation loss.

Practically quality does not have costs. The cost incurred in setting up a quality process is overweighed by the benefits. The sources of  cost of quality are Failure, prevention and appraisal.


Related Discussions:- Cost of quality

Project for creating a restaurant utilizing electronic menu, My team's proj...

My team's project is about creating a restaurant utilizing "Electronic menu." My homework is to answer three questions about industry goals. 1. Is your industry growing? 2.

Project strategy , what is the relationship between strategy and project ma...

what is the relationship between strategy and project management. what part do leadership and governance play in project. 3. What is the role of portfolio management and programme

What are the disadvantages of division of labour, What are the Disadvantage...

What are the Disadvantages of Division of Labour? Disadvantages of Division of Labour are as follows: a. Division of labour provides rise to loss of craftsmanship, workers t

What are the pros and cons of a pure project organisation, What are the pro...

What are the pros and cons of a ‘pure’ project organisation compared along with a project operating into a matrix structure? A ‘pure’ project organisation comprises into itself

What is a successful project, Q. What is a successful project? Since ea...

Q. What is a successful project? Since each project has an element of newness about it there will be difficulties and risks to be surmounted. These require decisions and may be

Business negotiation, Tony Taxpayer''s return case study. Question is to ap...

Tony Taxpayer''s return case study. Question is to apply general attribution theory to analyze and explain each parties attitude and conclusions.

Explain the methodology of sequencing the activities, Question 1 For a...

Question 1 For an event manager, organizing an AGM would be a relatively 'dry' affair as the elements of entertainment, decoration and catering are missing in this event (some

Continuous improvement - total quality management, Do it Right First Tim...

Do it Right First Time : TQM adopt the policy of zero defect. There is no scope for rework and rejection. The right first time or zero defect is the result of an empha

Functional organisation structure, Functional organisation In this type...

Functional organisation In this type of organisational structure people are grouped into functional divisions such as production or marketing. Every employee reports to a super

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd