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Telephone inquiries of 100 cell phone company customers are monitored daily at random. Incidents of incorrect information or other nonconformities (such as rudeness to customers) are recorded. The data for last two weeks is as follows:
Day
Number of "nonconformities"
1
5
2
10
3
27
4
17
12
6
7
8
25
9
15
a. What is the appropriate control chart(s) to construct with this data?
b. What are the ± 3 sigma upper and lower control limits?
c. What does the control chart tell you about the phone company's operators?
Industrial Society - Operations Function In the industrial society, estimated during the period of growth of industrialisation roughly 1820-1920, machines and the production o
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