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Question 1
(a) Define "Conflict" in your own words.
(b) Give FIVE different forms of conflict.
(c) Give FIVE positive outcomes of the constructive aspects of conflicts.
(d) Name the stages of Coming Together as illustrated by Mark Knapp's conceptualization of a developing relationship.
Question 2
There are TWO main sources of conflict. Elaborate on the factors that are concerned with the two sources of conflict.
Question 3
Conflicts can have positive outcomes or can lead to frustration and discomfort Discuss and support your answer with example/s.
Question 4
There are THREE(3) different modes that you can adopt in conflict Management. Name and explain what takes place under the 3 different modes.
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If the corporate strategy is to achieve superior levels of customer service and high profitability through a committed workforce
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