Question 1:

Describe the concept of Cognitive Dissonance theory. What are the strategic core values of Quality Management System (QMS)?

• Concept of Cognitive Dissonance theory
• Strategic core values of Quality Management System (QMS)
• Conclusion

Question 2:

Describe in detail the 8 principles of quality management. Describe the quality philosophy by Juran.

• Eight Principles of Quality Management
• Quality philosophy by Juran

Question 3:

Describe briefly the strategic quality planning process. Describe the phases of strategic quality management.

• Strategic quality planning process
• Phases of strategic quality management.

Question 4:

Describe the concept of process re-engineering. Briefly explain DMADV methodology.

• Concept of process re-engineering
• DMADV methodology