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Question 1:
Describe the concept of Cognitive Dissonance theory. What are the strategic core values of Quality Management System (QMS)?
Question 2:
Describe in detail the 8 principles of quality management. Describe the quality philosophy by Juran.
Question 3:
Describe briefly the strategic quality planning process. Describe the phases of strategic quality management.
Question 4:
Describe the concept of process re-engineering. Briefly explain DMADV methodology.
QUESTION ‘The internalization theory posits that firms would have a strong incentive to avoid joint venture agreements since they are viewed as second best alternatives in allo
What are the types of different barriers to successful communication? Various barriers to successful communication are as illustrated here: a. More levels within the organis
Question 1: (a) "Conflict in organizations can be both functional and dysfunctional." Critically discuss the statement illustrating your answer with examples. (b) Explain h
A large, 100+ seat inbound call centre has been getting feedback from the Australian Services Union that their members are dissatisfied with working conditions. The most recent ma
QUESTION a) What do you understand by the term "Web Hosting"? Briefly describe two advantages and two disadvantages of having an independent Internet Service Provider to host y
Problem 1: a. What is price elasticity of demand and how is it measured? b. Using diagrams explain: (i) A good with price elastic demand (ii) A good with price inelastic d
QUESTION Read the text carefully and answer the following questions. Effective communication skills are a crucial necessity within contemporary organizations and are esse
Question : According to Henry Fayol, planning is the primary function of managers in an organization. However, there is no empirical evidence that organizations that plan are
QUESTION (a) Reference Librarians have grouped sources of information in three (3) categories. Can you identify these three (3) groups? (b) How can you distinguish between t
Problem 1: "ISO 9001:2000 is an international standard having wide positive effects regardless of the underlying mechanism." Discuss. Problem 2: Describe: (i) Five ste
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