Competence - customer satisfaction and service quality, Operation Management

Assignment Help:

Competence - Customer Satisfaction and Service Quality

Means possession of the required skills and knowledge to perform the service. It involves: knowledge and skill of the contact personnel, knowledge and skill of the operational support personnel and research capability of the organisation, e.g. securities brokerage firm.


Related Discussions:- Competence - customer satisfaction and service quality

Explain income wages, Robert and mar Lou have 3 children they income wages ...

Robert and mar Lou have 3 children they income wages total 25,764.39 there federal income tax withheld was 3,580.31 social withheld was 1,082.10 medical tax was 373.58 what form sh

Define construct the linear programming model, A farmer has 10 acres to pla...

A farmer has 10 acres to plant in wheat and barley. He has to plant at least 7 acres. However, he has only $1200 to spend and each acre of wheat costs $200 to plant and each acre o

Electronic executive information systems, Electronic Executive Information ...

Electronic Executive Information Systems (EIS) and Expert Systems (ES) are examples of  Decision based software.

Describe the significance of the estonia article, Answer the following ques...

Answer the following questions on the Topic of The History of the American Corporation 1-Describe what is the rule of law and its importance on a successful capitalistic society

Explain the consequences of having organizational members, These are TWO di...

These are TWO different short answer discussion questions please answer EACH question in the discussion and list references many motivational theories focus on the motivational qua

Results and enabler are features of which quality management, Results and e...

Results and enablers are features of which quality management The European Foundation for Quality Management (EFQM) excellence model

Explain important characteristics of the human service model, What are the ...

What are the 2 most important characteristics of the human service model?

Explain if you are picketing your employer for higher wages, If you are pic...

If you are picketing your employer for higher wages and your neighbour is hired to replace you only while you march, the Mackay Doctrine says that, when the strike is over, your ne

Describe what is the average time a car is in the system, Automobiles arriv...

Automobiles arrive at the drive-through window at the downtown Urbana, Illinois, post office at the rate of 4 every 10 minutes. The average service time is 2 minutes. The Poisson d

Explain characteristics of organisational development, Explain characterist...

Explain characteristics of organisational development. Characteristics of Organisational Development (i) Organisational progress is an educational strategy for bringing a

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd