Competence - customer satisfaction and service quality, Operation Management

Assignment Help:

Competence - Customer Satisfaction and Service Quality

Means possession of the required skills and knowledge to perform the service. It involves: knowledge and skill of the contact personnel, knowledge and skill of the operational support personnel and research capability of the organisation, e.g. securities brokerage firm.


Related Discussions:- Competence - customer satisfaction and service quality

Major operations management processes, Major operations management processe...

Major operations management processes     Processes                                                             Outputs Operations strategy

Explain level of threshold service of a least-cost system, What is meant by...

What is meant by the level of threshold service of a least-cost system

Historical development of operations management, Historical Development of ...

Historical Development of Operations Management Evidence of formal management of operations can be traced back as far as the Babylonian kingdom of Hammurabi, around 2100 BC bu

Activities relating to analysis and control of activities, Activities relat...

Activities relating to analysis and Control of Activities The next problem after the designing of the production system is the analysis and control of the production system. It

Explain traditional employment agencies, In what ways do executive search f...

In what ways do executive search firms differ from traditional employment agencies?

Explain expects to perform the modifications to vehicles, Honda Motor Compa...

Honda Motor Company has discovered a problem in the exhaust system of one of its automobile lines and has voluntarily agreed to make the necessary modifications to conform with gov

Explain managing consumer trust, Why does the Baltzan text draw a dist...

Why does the Baltzan text draw a distinction between e-business and e-commerce? • The Baltzan text lists four challenges for Web-based e-business (pp. 103 - 104). See

Explain proposed investment in the warehouse extension, What overall recomm...

What overall recommendations would you make to Francis Lamouche about the proposed investment in the warehouse extension?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd