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Competence - Customer Satisfaction and Service Quality
Means possession of the required skills and knowledge to perform the service. It involves: knowledge and skill of the contact personnel, knowledge and skill of the operational support personnel and research capability of the organisation, e.g. securities brokerage firm.
what are stra thetegies used in TQM to deal with issue of cost of quality
Sequence the jobs shown below by using the Gantt chart. Assume that the move time between machines in one hour. Sequence the jobs in priority order 1,2,3,4. Job Work Center/Machine
What types of changes would you introduce to a newly rebuilt World Trade Center?
Illustrate the performance dimensions for operational strategy? Performance dimensions for operational strategy: • Quality for illustrations Marks and Spencer, Thornton’s,
For a company with overseas operations, some critical concerns for success are the identification, selection, and compensation of expatriates. Answer True or False
Electronic data interchange relies on Structured data and standard business documents.
How can performance cycle variance be controlled?
What do you understand by “line balancing”? What happens if balance doesn’t exist?
Jane Reed bakes breads and cakes in her home for parties and other affairs on a contract basis. Jane has only one oven for baking. One particular Monday morning she finds that she
Imagine you are creating a marketing plan for a company that will sell kites. As you consider the marketing program, what types of strategy should you consider including in the pla
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