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Competence - Customer Satisfaction and Service Quality
Means possession of the required skills and knowledge to perform the service. It involves: knowledge and skill of the contact personnel, knowledge and skill of the operational support personnel and research capability of the organisation, e.g. securities brokerage firm.
1. general procedures for making location decision 2. factors to consider in layout selecgtion
Explain the objectives of work study for any management. The objectives of work study for any management are:- a) Enhanced working processes and standard procedures. b) L
1.__?__________ are the basic unit of analysis and the focus of nonmarket action 2. The market environment of business includes___________.? 3. Firms typically deal with nonm
Suggest some reasons why a person may go against his /her conscience in spite of the consequences. Provide examples with your response.
(Land's End) Geoff Gullo owns a small firm that manufactures 'Gullo Sunglasses'. He has the opportunity to sell a particular seasonal model to Land's End. Geoff offers Land's End
Explain "transfer of training" Share your examples of how/when this has happened? Question: suggest a name for online groccery store which has online delivery in 30mins?
Consider the everyday task of getting to work on time or arriving at your first class on time in the morning. Draw a fishbone chart showing reasons why you might arrive late in the
Explain the method of job evaluation. Method of job evaluation: Following are the methods wherein job evaluation is done:- a) Ranking method. b) Classification method.
Discuss why variable pay-for-performance plans have become popular and what elements are needed to make them successful.
What are individual and group decisions? Individual decisions are taken through a single individual in context of routine decisions whether guidelines are already given. Group
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