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Competence - Customer Satisfaction and Service Quality
Means possession of the required skills and knowledge to perform the service. It involves: knowledge and skill of the contact personnel, knowledge and skill of the operational support personnel and research capability of the organisation, e.g. securities brokerage firm.
The Managing Director of Beauty Soaps Ltd just visited a soap manufacturing firm in Malaysia and he was immensely impressed by its raw materials stock management System. He wanted
Transferring some part of an organisation's activities to a subsidiary in another country is an example of offshoring.
The part of machine level instruction, which tells the central processor what has to be done, is A. Operation code B. Address C. Locator D. Flip-Flop E. None of the
Question: (a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape befo
1. Identify and describe fire wire sure wire surfboard's strongest competitor .how is this rival positioned in the marketplace? 2. What recommendation would you make to mark pri
A company that makes shopping carts for supermarkets and other stores recently purchased some new equipment that reduces the labor content of the jobs needed to produce the shoppin
Identify five key economic variables that could represent major opportunities or threats to a bank in your town or city. Identify which that you believe to be most important, and d
Advantages and Disadvantages of ERP Systems Advantages May provide strategic advantage Integrates the supply chain May provide reduced costs Off the shelf co
Type your question here is transparency in communication a sure winner, or could a manager have problems with it?
Howard Weiss, Inc., is considering building a sensitive new airport scanning device. His managers believe that there is a probability of 0.40 that the ATR Co. will come out with a
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