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Competence - Customer Satisfaction and Service Quality
Means possession of the required skills and knowledge to perform the service. It involves: knowledge and skill of the contact personnel, knowledge and skill of the operational support personnel and research capability of the organisation, e.g. securities brokerage firm.
An Electric Company estimates its demand trend line (in millions of kilowatt hours) to be D = 76 + 0.55 Q, where Q refers to the sequential quarter number and Q=1 for winter 2000.
In both Europe and North America, established airlines are desperately cutting costs in order to compete with the increasing number of budget airlines. However, it is highly unlike
In the table given below the Distribution Manager is expected to service these DCs as per the demands placed. If the actual sales after completing week one is as follows, what woul
Regarding the trash bag case (Essentials of Business Statistics, chapter 7 exercise 50), I am not sure where the 1.9991 comes from. I tired computing the standard normal distrib
program to find optimal sequence, total elapsed time and total idle time in 6 jobs and 3 machines
Why do successful firms conduct marketing research for their products/services?
Preparing the Research Design: Research design is the conceptual structure within which research should be conducted. A research design specifies the methods and procedure fo
Q. Define the strategic positioning by Reck and Long? The strategic positioning tool through Reck and Long: Reck and long looked at the various positions or approaches to su
What do you think are the biggest barriers to wide-scale adoption of m-commerce by consumers? Who do you think is working on solutions to these problems and what might the solution
The purpose of the project is to evaluate the performance of a bank holding company of your choice. 1. Choose a bank holding company. You can choose from Top 50 BHCs or find a b
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