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Competence - Customer Satisfaction and Service Quality
Means possession of the required skills and knowledge to perform the service. It involves: knowledge and skill of the contact personnel, knowledge and skill of the operational support personnel and research capability of the organisation, e.g. securities brokerage firm.
When is the best time in the research process to start searching for participants?
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CanGo is looking at ways to grow its business. How should they approach the decision on how to do it?
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