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Competence - Customer Satisfaction and Service Quality
Means possession of the required skills and knowledge to perform the service. It involves: knowledge and skill of the contact personnel, knowledge and skill of the operational support personnel and research capability of the organisation, e.g. securities brokerage firm.
The use of surveys of experts to estimate long-run production costs may be undermined by the fact that- Reporting biases can occur It is dependent on the judgments of individ
When the National Cattlemens Beef Association advertises Beef, Its Whats for Dinner, it is trying to stimulate _____ demand. selective primary derived generic second
How does the degree of customer contact relate to the kinds of skills needed by service workers and the degree of training they require?
The company is considering a capital expenditure of $480,000. It has an estimated life of 4 years and no salvage value. The estimated net income and new cash flow from the project
What are programmed decisions? Decisions made in accordance with several habit, rule or procedure are termed as Programmed Decisions.
Do you think leadership is more important in today's flatter, team based, employee empowered organizations? Why or why not?
What three functions are salaries meant to perform?
what is cost profit volume?
A bridge that is used to connect an Ethernet network with a FDDI network must be practicing what type of bridging. a. a cut-through mode bridging b. source-route bridging
Combine your list with the lists of a few other class members and categorize the items under a series of major headings.
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