Competence - customer satisfaction and service quality, Operation Management

Assignment Help:

Competence - Customer Satisfaction and Service Quality

Means possession of the required skills and knowledge to perform the service. It involves: knowledge and skill of the contact personnel, knowledge and skill of the operational support personnel and research capability of the organisation, e.g. securities brokerage firm.


Related Discussions:- Competence - customer satisfaction and service quality

Calculate the two missing amounts, A company is considering whether to repl...

A company is considering whether to replace a machine. The old machine costs $90,000 and is being depreciated at 10% per annum using the straight line method. It is written down va

Explain path for data between two points on a network, Name 3 factors that ...

Name 3 factors that a router must consider when determining the best path for data between two points on a network?

I need to describe forecasting, I need to explain forecasting, also how it ...

I need to explain forecasting, also how it is performed at St. Arnold's Brewery (Houston, TX) also what forecasting error is and if there has been any in the past.

Explain the advantages of franchising, Of all the advantages of franchising...

Of all the advantages of franchising, which one would appeal to you as an entrepreneur? Which disadvantages would you dislike the most and why?

Explain foreign domestic investment confidence index, How is foreign domest...

How is foreign domestic investment confidence index useful to businesses?

Explain what you understand by supply chain management, Question 1: (a)...

Question 1: (a) Explain what you understand by supply chain management. (b) An important decision facing most purchasing managers is whether to source each individual produc

Explain the major components of hr planning and forecasting, Discuss the ma...

Discuss the major components of hr planning and forecasting efforts.

Explain the e-activity, "Big Box" Please respond to the following: •From th...

"Big Box" Please respond to the following: •From the video, determine if it is the responsibility of an organization to pay its workers a "living wage." Explain your rationale. •Fr

I want a professional plan for this school project, I need a professional p...

I need a professional plan for this school project on this company. (• A plan of viable business options for "Family Fabrics" • A summation of expected results. Fire destroyed t

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd