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Competence - Customer Satisfaction and Service Quality
Means possession of the required skills and knowledge to perform the service. It involves: knowledge and skill of the contact personnel, knowledge and skill of the operational support personnel and research capability of the organisation, e.g. securities brokerage firm.
Major operations management processes Processes Outputs Operations strategy
What is meant by the level of threshold service of a least-cost system
Why manufacturing matters
Historical Development of Operations Management Evidence of formal management of operations can be traced back as far as the Babylonian kingdom of Hammurabi, around 2100 BC bu
Activities relating to analysis and Control of Activities The next problem after the designing of the production system is the analysis and control of the production system. It
In what ways do executive search firms differ from traditional employment agencies?
Honda Motor Company has discovered a problem in the exhaust system of one of its automobile lines and has voluntarily agreed to make the necessary modifications to conform with gov
Why does the Baltzan text draw a distinction between e-business and e-commerce? • The Baltzan text lists four challenges for Web-based e-business (pp. 103 - 104). See
What does corporate strategy ensure?
What overall recommendations would you make to Francis Lamouche about the proposed investment in the warehouse extension?
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