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Competence - Customer Satisfaction and Service Quality
Means possession of the required skills and knowledge to perform the service. It involves: knowledge and skill of the contact personnel, knowledge and skill of the operational support personnel and research capability of the organisation, e.g. securities brokerage firm.
Q. Define the functional department integration in information system. All functional departments are integrated within one holistic information system. Well integrating manufa
Do you think it is better to concentrate on one source of competitive advantage (cost versus differentiation versus speed) or to nurture all three in a firm's operation?
What can HR managers do to help facilitate flexible work schedules in their organizations?
Determine the sample standard deviation(s) for the following data: 7, 9, 2, 0, 1, and 5. s = 2.805 s = 3.266 s = 2.927 s = 3.578
Solve the following linear program using the decomposition principle: minimize z = ?2x1 ? 5x2 subject to x1 + 2x2 = 13.5 x1 + 3x2 = 18.0 x1 ? 9 x2 ? 5 x1, x2 ? 0. Let the first two
The University of North is the major state university. The University was preparing for its upcoming re-accreditation, so the University board set aside extra funds to make sure th
Types of Operations Systems - Variations in Demand Make-to-order versus make-for-stock Particularly in production systems, a key decision must be made as to whether o
Effect of Statistical Process Control The essence of this approach is that, having set up a process and established that it is stable, sample measurements of the process outpu
What are some of the various opportunities that automation has afforded, such as: telecommuting; remote work arrangements; teleconferencing; web based training etc.? What you see a
If you decide to use debt financing, which kind of loan, fixed-rate or variable-rate, would you prefer? Why? If you decide to use equity financing, where would you find equity f
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