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Competence - Customer Satisfaction and Service Quality
Means possession of the required skills and knowledge to perform the service. It involves: knowledge and skill of the contact personnel, knowledge and skill of the operational support personnel and research capability of the organisation, e.g. securities brokerage firm.
During the 1950s and 609, Mr. T. Ohno of Toyota developed the k an n Production System. Subsequently many other Japanese automobile companies adopted it. The net result with the Ja
Google's strategy 2010: identify the issues management needs to address. Analyze and evaluate the issues identified based on the information provided in the case. Recommend a set o
A quality analyst wants to construct a sample mean chart for controlling a packaging process. He knows from past experience that the process standard deviation is two ounces. Each
Describe a specific example of the trade-offs between any two of the competitive dimensions.
A single machine work center has five jobs assigned to it. They are labeled, in the order of their arrival in the shop, as jobs A, B, C, D and E. The work center may work on only o
Under what circumstances, if any, would a firm be justified in marketing infant formula in a developing country?
A firm uses three machines in the manufacturing of three products: Each unit of product 1 requires three hours on machine 1, two hours on machine 2 and one hour on machine 3.
A sample of 36 "AA" Alkaline batteries has a mean life of 6 months. The standard deviation of the population is known to be 3 months. Find the 95% confidence interval of the popual
Assess how employee training and development impacted Shangri La Hotel strategy to delight customer each and every time.
"New Technologies" Please respond to the following: •Analyze the recent applications of electronic data interchange in the health care field and determine which is the most promisi
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