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Q. Examples of external failure cost The customer perspective can control performance by the assessment of external quality failure. Costs incurred after the customer has rec
Blueprinting a full-service travel agency experience 1.Present this service organisation as a blueprint with a flowchart and 500 words minimum.Flowchart Must show time dimensions
Q. What do you mean by Controllable costs? Controllable costs Divisional variable (marginal) cost. Divisional 'specific' fixed cost e.g. Specifically incurred by
Question : (a) When equipment or a part thereof suddenly stops working, the operating costs in that environment start increasing due to production losses, capacity losses and
Q. Explain Performance ratios - Return on capital employed? Return on capital employed (ROCE) = (Profit before interest and tax (PBIT) / Capital employed) x 100% The
Q. Market based approaches? Cost based approaches to transfer pricing can ignore what external competition would charge, therefore 'open (external) market price' could be used
Question: (a) Many organizations consider the maintenance function as a critical operational and decision making area that can guarantee plant availability and reliability. A
Focused Factories - Limited Vertical Integration Japanese companies prefer specialisation (derived from Adam Smith's theories on division of labour), with a limited or focused
1. The development of the mass media has been shaped in fundamental ways by the fact that they have often been profit-driven. The commercial or capitalist context of media is evide
What outcomes are being assessed 1. Demonstrate to a prescribed acceptable industry level service skills within a tourism/hospitality operation (b) 2. Recognise and examine
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