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Ques: What do you consider to be the challenges facing operations managers today?
1. Interfacing with other managerial functions
2. Dealing with increased rates of change
3. Increasing array of skills necessary
4. Changing environments - including wide range of service environments such as education, health, travel and tourism, introduction of complex information systems such as ERP increasingly demanding standards, tqm; bpr , iso 9000; iip; bs 14000 and need for continuous improvement
5. Need for constant innovation.
Tangibility & Intangibility Scale - Service Delivery System Products are things, services are ideas and concepts. From the figure you can see that there is no such thing as a
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Frequently, at the time the project charter is prepared there is only a very general understanding of the project, so if a budget is prepared it can only be a crude estimate.
Under what conditions are customer-centric structures appropriate and what challenges does this type of organization structure face and why?
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