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Ques: What do you consider to be the challenges facing operations managers today?
1. Interfacing with other managerial functions
2. Dealing with increased rates of change
3. Increasing array of skills necessary
4. Changing environments - including wide range of service environments such as education, health, travel and tourism, introduction of complex information systems such as ERP increasingly demanding standards, tqm; bpr , iso 9000; iip; bs 14000 and need for continuous improvement
5. Need for constant innovation.
Question: (a) ‘Quality has been identified as one of the performance objectives.' Give three reasons why quality is important for a service provider such as a Tourist resort
I was previously on student of fortune. Can anyone help?
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Describe the similarities and differences between TQM and Six Sigma quality-management techniques.
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