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Ques: What do you consider to be the challenges facing operations managers today?
1. Interfacing with other managerial functions
2. Dealing with increased rates of change
3. Increasing array of skills necessary
4. Changing environments - including wide range of service environments such as education, health, travel and tourism, introduction of complex information systems such as ERP increasingly demanding standards, tqm; bpr , iso 9000; iip; bs 14000 and need for continuous improvement
5. Need for constant innovation.
Like other large airlines, Global Airlines has a points-based incentive program. Customers who who join Global's FreeMiles program earn points by purchasing tickets from Global or
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